Operations Supervisor
Detroit, MI (USA)
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Post Date: 09/22/09 Company: Exel Direct, Inc.
Compensation: $40 - 45K /yr Contact:
Job Type: Full Time Phone:
Education: 4 year degree Fax: 614-865-8877
Experience: 6 months - 2 years Mailing Address:
Travel: Negligible
Reference: OS - Detroit
Company Profile:
Exel, a leader in supply chain management, provides customer-focused solutions to a wide range of manufacturing, retail, and consumer industries in over 500 sites in the United States and Canada. With over 40,000 associates, Exel manages more than 85 million square feet of warehouse space (equivalent to almost 1,500 football fields) and has annual revenue of over $4.6 billion in this region. With headquarters located in Columbus, Ohio, Exel has a customer base including some of the world's best-known and most successful companies. Exel's comprehensive range of innovative logistics solutions encompasses the entire supply chain from design/consulting through warehousing/distribution services to integrated information management and e-commerce support.

Exel Direct provides flexible, professional logistics solutions for retailers and manufacturers. With both Dedicated and Network services, Exel Direct extends the brand experience into the home while taking costs out of the supply chain. Exel Direct, with over 100 locations, combines the quality and experience of the largest home delivery service in the United States with the resources and expertise of a world leader in supply chain services. The result is a single-source that can deliver the complete range of logistics services for big-ticket items to include Order Fulfillment and Warehousing, Transportation Management, Cross-Dock Services, Home Delivery, and Reverse Logistics.

Job Description:
This position is for local residents only.
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OPERATIONS SUPERVISOR

The main purpose of the Operations Supervisor role is to coordinate and supervise the shift, daily, and weekly activities; to provide leadership, motivation, training, and development of the workforce; to execute against customer/site requirements; and to -create new value by working together.-


Key Accountabilities


Customer Focus

  • Ensure warehouse integrity by efficiently and accurately receiving, picking, shipping, and managing inventory.
  • Provide a professional environment with regard to external customers such as drivers, dispatchers, customer representatives, etc.
  • Execute daily customer/vendor contract requirements, identify accessorial activity, and ensure necessary documentation.


Associate Relations

  • Direct the necessary daily activity to ensure a safe, secure, clean, and fair work environment for associates.
  • Organize and lead the focus on improved productivity levels in a manner that first stresses effectiveness by improving processes and secondly stresses the efficiency of associate work.
  • Deliver associate performance reviews, development, and/or succession planning as appropriate.
  • Ensure compliance to the routines outlined in the site interaction matrix and SOPs such as pre-shift meetings.
  • Ensure company policies are communicated, applied, and enforced (i.e. accounting, operational, safety, regulatory, and administrative).
  • Participate in the management of turnover among hourly staff consistent with the site turnover objectives.
  • Ensure the associates have proper access to the necessary tools to perform their assigned duties and that the tools are routinely inspected and cared for.


Process Orientation

  • Collaborate with the regional sites to share in safety, labor sharing, and best practice initiatives.
  • Plan, manage, and adjust the daily workload and staffing to minimize the unplanned overtime.
  • Maximize quality and productivity by understanding job standards for each function, and evaluating performance variances in order to identify root cause and corrective action.
  • Participate in the collection of performance measurements consistent with customer, vendor, and site requirements.
  • Ensure Shift/Daily/Weekly workload planning and volume forecasting routines are accomplished (i.e. staffing, equipment, and space).
  • Participate in the completion of workshop action plans, projects, and best practice sharing/implementation.


Job Requirements:
  • Bachelors Degree strongly preferred or equivalent experience
  • 1-3 years supervisory experience(preferably in the Logistics industry)
  • Effective verbal and written communication skills
  • Leadership capability.
  • Computer literacy - Working capabilities with PC applications (spreadsheets and word processing)


Exel offers competitive wages, affordable insurance benefits (including medical, dental, vision, and life), a 401K plan, profit sharing, paid vacation, and holidays.
 
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