 |
| Customer Care and Compliance Manager Columbia, SC (USA) Apply Online |
Send this Job to a Friend | ||
| Post Date: | 10/11/09 | Company: | DHL Global Forwarding |
| Compensation: | not given | Contact: | |
| Job Type: | Full Time | Phone: | |
| Education: | 2 year degree | Fax: | |
| Experience: | 5 - 10 years | Mailing Address: | |
| Travel: | Negligible | ||
| Reference: | #20878 | ||
| Company Profile: DHL Global Forwarding manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web. Job Description: We have an outstanding career opportunity at our newly centralized, 24/7 state-of-the-art Customs Brokerage Processing Center in Columbia, South Carolina for a Customer Care & Compliance Manager. Relocation assistance is available. Responsibilities for this role include: • Accountable and responsible for the achievement of all activities related to the Customer Care & Compliance department • Provide timely, accurate and compliant information provided to both internal and external customers • Provide leadership to the Customer Care & Compliance representatives • Employee development, coaching/counseling, training and performance management. Develop & monitor Customer Care & Compliance policies & procedures Develop, implement and improve processes • Assist Customer Care & Compliance reps with complex customer service • Monitor and evaluate the quality of inbound and outbound telephone calls • Monitor ticket system to ensure customer resolution is timely Job Requirements: Skills Required: • Must possess Customs Brokerage license • Ability to provide leadership to a large staff with various degrees of expertise • Extensive skills with workflow and call center functionality • Specialist level of experience with Microsoft Office products • Extensive organizational, management, negotiation, persuasion and development skills • Strong interpersonal and communication skills with the ability to communicate in a variety of situations • Typically requires BS/BA and 6-8 years experience in related field, including at least 2 years of supervisory experience. |
|||
| Apply Online | |||
