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| Customer Care and Compliance Supervisor Columbia, SC (USA) Apply Online |
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| Post Date: | 10/11/09 | Company: | DHL Global Forwarding |
| Compensation: | not given | Contact: | |
| Job Type: | Full Time | Phone: | |
| Education: | High School / GED | Fax: | |
| Experience: | 2 - 5 years | Mailing Address: | |
| Travel: | Negligible | ||
| Reference: | #20880 | ||
| Company Profile: DHL Global Forwarding manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web. Job Description: We have an outstanding career opportunity at our newly centralized, 24/7 state-of-the-art Customs Brokerage Processing Center in Columbia, South Carolina for a Customer Care & Compliance Supervisor. Relocation assistance is available. Responsibilities for this role includes: • Responsible for the achievement of all activities related to the Customer Care & Compliance team • Provide timely, accurate and compliant information provided to both internal and external customers • Supervise Customer Care & Compliance representatives and provide development, coaching/counseling, training and performance management. • Develop & monitor the application of Customer Care & Compliance policies & procedures • Assist Customer Care & Compliance reps with complex customer service issues • Monitor ticket system to ensure customer resolution is timely • Responsible for the assignment and completion of work within teams including members located across the US at a variety of skill set levels. Job Requirements: Skills & Qualifications: • Must possess or gain as part of the role, a CHB license, or, Certified Customs Specialist • Requires working knowledge and expertise with workflow and call center functionality Must be a specialist with all tools associated for the department • Requires a senior level of experience with Microsoft Office products to ensure timely development and communication of policy and procedures • Good leadership, motivational, and interpersonal skills. • Good Verbal and written communications • Typically requires BS/BA and 2-4 years of related field, or equivalent. |
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