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| Customer Care and Compliance Specialist Columbia, SC (USA) Apply Online |
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| Post Date: | 10/11/09 | Company: | DHL Global Forwarding |
| Compensation: | not given | Contact: | |
| Job Type: | Full Time | Phone: | |
| Education: | High School / GED | Fax: | |
| Experience: | 2 - 5 years | Mailing Address: | |
| Travel: | Negligible | ||
| Reference: | #20882 | ||
| Company Profile: DHL Global Forwarding manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web. Job Description: We have an outstanding career opportunity at our newly centralized, 24/7 state-of-the-art Customs Brokerage Processing Center in Columbia, South Carolina for a Customer Care & Compliance Specialist. Relocation assistance is available. Responsibilities for this role includes: • Responding to complex customer inquiries • Routing and escalating calls for priority issues • Researching required information using available resources and handling/resolving customer concerns • Provides internal advice on highly complex transactions • Serves as the primary contact for high profile customers to ensure a positive productive relationship. Job Requirements: Skills required: • Must have a Customs Brokerage Licence • 2-4 years of related Customs Brokerage experience • Extensive depth of knowledge in Customs Brokerage regulations • Verbal and written skills • Highly developed customer service skills • Working knowledge in MS Word and Excel • Ability to work well under pressure • Problem analysis and problem solving skills |
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