Customer Advocate - West Creek, NJ

Customer Advocate West Creek, NJ (USA) Apply Online			Send this Job to a Friend

Post Date:	11/03/09	Company:	Publishers Circulation Fulfillment Corp
Compensation:	not given	Contact:
Job Type:	Part Time	Phone:
Education:	High School / GED	Fax:
Experience:	6 months - 2 years	Mailing Address:
Travel:	Negligible
Reference:	2376

Job Description: Job Summary Under the direction of the District Service Coordinator, and in accordance with the corporate policy and standard operating procedures, concentrates efforts on administrative and customer satisfaction aspects of depot operation. Essential Functions & Responsibilities This person is the primary point of contact at the depot to handle customer complaints, issues, etc. Inform contracted carrier of customer complaints on their respective routes on a daily basis. Follow up with contracted carrier to make sure the replacement copies are delivered at the customers' request React in a positive manner when dealing with customer or vendor. Able to effectively communicate escalated customer or vendor issues to the District Service Coordinator in a timely manner Learn layout of all routes serviced from the depot Other Functions - Perform other duties as required Essential Qualifications Knowledge, Skills & Abilities Technical and Functional - Operates various office equipment such as computer, fax, telephone - Able to meet deadlines - Able to meet attendance standards - Good verbal and written communication skills - Regard -excellence in customer service- as main priority Required Physical Abilities Required Mental Abilities - Ability to apply common sense understanding to carry out detailed instructions and to deal with problems involving a few variables - Ability to perform basic math skills, use decimals to complete ratios and percents Working Environment Experience, Education and Certifications Required Experience Required [ ] 0 [ ] 1-2 [ ] 3-4 [ ] 4-6 [ ] 6-10 [ ] 10 or more years related work experience - At least 6 months experience using office equipment, computer (Microsoft Office) and fax machine. - Newspaper delivery experience preferred Required Educational Level High School Diploma or equivalent

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