Customer Service Manager
Miami, FL (USA)
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Post Date: 11/03/09 Company: Performance Team
Compensation: not given Contact:
Job Type: Full Time Phone:
Education: 4 year degree Fax:
Experience: 2 - 5 years Mailing Address:
Travel: Negligible
Reference: Customer Service Manager
Company Profile:
Performance Team, the leader of supply chain logistic services for over 20 years.
Performance Team's strength and leadership begins with the people who continuously drive us to the forefront of the Logistics Industry. Performance Team employs people who understand the impact of our services in the industry and know how to stay ahead of a market that constantly changes. Most importantly, we hire people who have a strong desire to better the service delivery to our customers.

We support and promote an "open door" policy, dedication to diversity, hands-on work environment, commitment to employees and comprehensive benefits package that we feel are the reasons Performance Team hires and retains the industry's best talent.

If you want to make your mark in a fast-paced industry and with a company that is leading the field, you need to look no further.


Job Description:
Job Summary:
Manages all aspects of customer service and ensures that customers are retained, satisfied, and that their needs are fulfilled.

Job Duties:
  • Manage customer expectation (KPI, service levels)
  • Oversee office functions internal / external
  • Support operations
  • Understand job duties and serve as back up for other positions
  • Support staff as needed
  • Responsible for designing and implementing improved process or operational policies.
  • Recommends changes to products or services to fulfill customer needs.
    Additional Responsibilities:
  • Performs other functions as necessary


Qualifications
  • Must have 3-5 years customer service management experience in a distribution center environment
  • Must have excellent communication skills both oral and written
  • Must have knowledge of MAS90/200/500 Accounting software.
  • Proficiency in Microsoft Office and Outlook
  • Must be able to lift up to 25 pounds
  • Bachelor's degree or equivalent: 2-5 years related experience and/or training


Please apply online and submit hourly/salary expectations.
 
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