Customer Service Representative - Miami, FL

Customer Service Representative
Miami, FL (USA)
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Post Date:

11/03/09

Company:

Performance Team

Compensation:

not given

Contact:

Job Type:

Full Time

Phone:

Education:

High School / GED

Fax:

Experience:

Entry Level

Mailing Address:

Travel:

Negligible

Reference:

Customer Service Rep

Company Profile:
Performance Team, the leader of supply chain logistic services for over 20 years.
Performance Team's strength and leadership begins with the people who continuously drive us to the forefront of the Logistics Industry. Performance Team employs people who understand the impact of our services in the industry and know how to stay ahead of a market that constantly changes. Most importantly, we hire people who have a strong desire to better the service delivery to our customers.

We support and promote an "open door" policy, dedication to diversity, hands-on work environment, commitment to employees and comprehensive benefits package that we feel are the reasons Performance Team hires and retains the industry's best talent.

If you want to make your mark in a fast-paced industry and with a company that is leading the field, you need to look no further.

Job Description:
Job Summary:
Interviews customers and records interview information into computer for customer service by performing the following duties.

Job Duties:

Communicates with customer by phone or in person and receives orders for account.
Supervision of small scale accounts
Deliver Customer expectation
Fills out contract forms, determines charges for service requested, communicates changes with accounts and ensures orders and changes are executed.
Solicits sale of new or additional services.
Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
Additional Responsibilities:
Performs other functions as necessary

Qualifications:

Must have the ability to manage difficult or emotional customer situations;
Must respond promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Must have excellent communication skills both oral & written
Must be bilingual Spanish
Must be proficient in Microsoft Office and Outlook
Must have strong knowledge in MS Excel
Must be able to lift up to 25 pounds if necessary

Education and/or Experience