Job Description:
As a Training Specialist you will deliver and implement training programs and materials that support SOP's (standard operating procedures), major company goals and objectives in the NAD Fulfillment Centers and/or Staples Delivery Operations by working with associates, managers, and internal departments at all levels to ensure successful implementation of Staples logistics training initiatives.
- Oversee daily implementation of skill and procedural based training programs within the Fulfillment Centers and/or Staples Delivery Operations
- Conduct train-the-trainer programs to ensure all trainers are properly delivering the programs
- Master complex subject matter to support all departments within the Fulfillment Center and/or Staples Delivery Operations
- Maintain proficiency in the systems and procedures underlying the training programs
- Work directly with diverse operational units to gain specific, current knowledge of the business unit in order to serve as a credible training resource
- Make real-time decisions with managers/supervisors, and other Staples associates to adapt actual training delivery and implementation to varied situations as needed
- Recommend changes and adaptations to training materials/programs based on actual experience gained when implementing
- Communicate with key operational stakeholders to deliver effective training. May serve as a Project Leader in the implementation of specified training programs
- Work and partner with Supervisory staff to ensure reinforcement of key learning's supporting the SOP's
- Administer tools to measure effectiveness of training programs and required associate skill compliance. Makes recommendations based on these measurements
- Provide liaison to LP (Loss Prevention) on audit results and subsequent training
Job Requirements:
- Bachelor's degree preferred
- Minimum two (2) years training experience preferred
- Must be bilingual English/Spanish
- Excellent platform skills required
- Knowledge and experience with the Staples North American Delivery functions preferred
- Demonstrated ability to work well with people of all levels within the organization
- Excellent written and verbal communication skills in English and Spanish required
- Knowledge of Microsoft Office software required
- Excellent organizational and time management skills
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