JIL Success Stories
JIL Success Stories

Customer Service Rep
Baltimore, MD
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Post Date: 01/11/17 Company: SM - Recruitment and Placement Solutions
Compensation:   Contact:
Job Type: Full Time Phone:
Education: High School / GED Fax:
Experience: 6 months - 2 years Mailing Address:
Travel: Negligible
Reference: MD2GqyeDgd

Attached is the information about the position including the job description.

workers' comp code(s)8810
site addresses; Will be given upon applying
job descriptions; below
pay rates (or ranges)
Customer Service Rep- $14.00 (days) or $14.50 (nights)
shift(s) of potential need-All 12hour Shifts (7am-7pm) or (7pm-7am)
o Day- M-F
o Night- M-F
o Weekend - S&S
job descriptions; Customer Service Reps
Job Description: Candidates will be responsible for answering inbound phone calls from clients regarding refrigeration, electrical or mechanical problems. Danfoss has clients that hire them to provide the HVAC and refrigeration equipment. These call center candidates will be troubleshooting the problems and providing assistance over the phone to each client. Answering calls, making follow up calls, updating information, working on the computer, using different software systems, etc. Work Environment: Somewhat fast pace environment, about 50 calls a shift. Small team, call center environment. Dress code is casual. Qualifications: Call center and customer service experience. Troubleshooting on the computer, making follow up calls, getting back to customers, etc. Performing data entry and working on the computer.

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