JIL Success Stories
JIL Success Stories

Manager Service Delivery
Detroit, MI
Apply Online
Send this Job to a Friend

Post Date: 09/29/17 Company: Livingston International
Compensation:   Contact:
Job Type: Full Time Phone:
Education: High School / GED Fax:
Experience: 5 - 10 years Mailing Address:
Travel: Negligible
Reference:

This position is for local residents only.

Manager Service Delivery



Job Description:

Reporting to the Regional Manager, National Service Center, this position is responsible for providing leadership and resource management to the client team. Key to this role is ensuring efficient production and stability in changing environments for all client teams to the business unit goals and objectives. This includes the day to day administration of the team; managing the overall service delivery to the clients through release and classification; coordinating ‘single-point of contact' for the teams; and ensuring client relationships are maintained through proactive client contact and superior customer service. Manage team costs within budgeted margins; plan staff scheduling around work volumes; interact with all team members regardless of their shift and be available to the team 24/7 should an urgent client issue arise.

Duties include, but are not limited to:
  • Ensure that staff operations are being performed within established time frames and corporate governance standards and adheres to US Customs/PGA rules & regulations
  • Ensure that teams are working within budget from a revenue and cost perspective
  • Ensure client service meets corporate objectives and is provided on a proactive, timely basis
  • Support business development efforts, including client visits as required
  • Provide expert advice to both internal and external customers
  • Set standards and procedures so that Customs entries and client billings and operations as a whole are consistent, accurate, and timely
  • Manage duty and freight liabilities to ensure billed and paid amounts are accurate and timely
  • Stay apprised of changing regulatory requirements and disseminate information to staff and/or clients
  • Actively seek out, develop and implement process improvement opportunities for the business

Essential qualifications:
  • Bachelor's Degree preferred; high school diploma required
  • Customs Broker License preferred; must obtain within 2 years
  • 2 years management experience
  • 6 years US Customs brokerage experience including strong working knowledge of air/sea, northern border, and southern border brokerage operations
  • Good interpersonal skills to deal effectively with team members and others within the organization.
  • Good coaching and team development skills
  • Ability to reflect a professional company image
  • Strong leadership skills
  • Client Service orientation.
  • Good oral and written communication skills
  • Ability to make decisions and recommendations within authorized limits prescribed.
  • Knowledge of company policies/procedures, company credit policies, client data, LII systems and solutions.
  • Extensive knowledge of Microsoft Office applications such as Excel, Word, Power Point
  • Analytical skills with problem solving ability
  • Ability to work in fast pace environment and to handle large volumes of work.





 
 Option 1 of 3: Registered Users 
If you are registered and have an online resume posted on JobsInLogistics.com,
simply enter your Username and Password, then click the “Apply for Job” button.
Please, only apply to this position if you meet job requirements.
 Read the Job Description and Requirements carefully. Are you qualified? 
Username:         Password:
Yes,
 I would like a FREE professional resume critique from TopResume.
Yes,
 I meet or exceed the requirements for the above position.
 Option 2 of 3: Unregistered Users 
If you are not registered and want to register,
post your resume and apply for this position, use this option.
Please, only apply to this position if you meet job requirements.
 Read the Job Description and Requirements carefully. Are you qualified? 
Yes,
 I meet or exceed the requirements for the above position.
 Option 3 of 3: Copy/paste Resume 
If you do not want to register at this time, but want to apply to this position
using the copy/paste method, use this option.
Please, only apply to this position if you meet job requirements.
 Read the Job Description and Requirements carefully. Are you qualified? 
Enter your E-mail Address: (ex. JohnSmith@aol.com)
Copy and paste your resume below, then click the "Submit Resume" button.
Next time, SAVE TIME when applying online!
Register and post your resume for FREE!
Let Employers and Recruiters find YOU.
Yes,
 I would like a FREE professional resume critique from TopResume.
Yes,
 I meet or exceed the requirements for the above position.