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JIL Success Stories

Customer Logistics Development Assc - Director
Deerfield, IL
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Post Date: 11/13/17 Company: Mondelez International
Compensation:   Contact:
Job Type: Full Time Phone:
Education: High School / GED Fax:
Experience: 5 - 10 years Mailing Address:
Travel: Negligible
Reference: ILiM22Sh2D

Job Description


With our portfolio of global Power Brands such as Oreo and belVita biscuits, Cadbury Dairy Milk and Milka chocolate and Trident gum, we're the world's #1 in biscuits and candy, and #2 in chocolate and gum. We're Mondel z International, a snacking powerhouse with operations in more than 80 countries, with approximately 90,000 employees globally and our brands are marketed in around 165 countries.


Our purpose and vision is to create more MOMENTS OF JOY by building the BEST SNACKING COMPANY IN THE WORLD.

Customer Service & Logistics
This role is part of the Global CS&L CoE Organization and acting as the Dean of the CS&L academy is responsible for oversight of the global CS&L Capability Strategy Roadmap, role based Competency Framework and all associated programs across the six CS&L disciplines to reach organizational excellence and functional mastery.  In addition this role acts as the BPE Global Process Delivery lead and is responsible for the CS&L related Enterprise Process strategies for Plan to Cash ensuring alignment to the overall Business Strategy and Goals, a fit-to-purpose Process Design and appropriate Governance mechanisms/forums to ensure the effective and efficient process functioning and integration of Operational Excellence and Transformation initiatives across the E2E CS&L Enterprise.
Capability Responsibilities
Act as CS&L Academy Dean Lead and work with Discipline leaders to
  • Develop the CS&L capability road map and implementation of all global CS&L Capability programs
  • Own the functional Competency Framework, CS&L capability agenda, content and budget. Ensures consistency amongst disciplines  and training programs
  • Lead the functional content development & maintenance to support all MIU/LMS Learning & Development requirements
  • Lead all change and communication related to functional training, learning & development for CS&L and  business stakeholders (in cooperation with HR)
  • Develop and implement instructor led training priorities and content. Seek for cost efficient ways to sustainably implement those programs (e.g. train the trainer program, e learning).

    Transformational & Business Process  Management Responsibilities
  • Support the development of Strong Value Creation Strategies with Key Costumers working with Sales and Customer Service Team.
  • Service Performance Management Process Harmonization for Key Customer including Advantage Survey Learnings.
  • Deliver BIC Cost to Serve initiatives in collaboration with Customer Supply Chain Teams.
  • Senior Global Leader responsible for ensure E2E integration of CS&L work processes in the delivery of the Global functional roadmap for Plan to Cash
  • Drive the design and implementation of the New Operating Model and Ways of working by bringing the organization, process and system aspects together in the new design
  • Provide a PMO role for E2E CS&L  transformation initiatives -  manage teams at Global and Regional levels to deliver the programs during transformational phase and Ensure BPE / DIAL framework is adopted and applied to all CS&L projects and programs (both Transformation and Operational Excellence)
  • Ensure proliferation/ recognition of Process excellence successes at global and regional levels
  • Ensure up-to-date and relevant Process Architecture (Process taxonomy, process flows, KPI's, controls, systems etc.) for the end-to-end process
  • Drive implementation of Process Performance Management system & continuous improvement for the end-to-end Enterprise process
  • Accountable for conducting periodic Process Maturity/Process Health Assesment for the CS&L Enterprise.


a) Knowledge including: education, qualifications and training

  • Bachelor degree/ Masters degree preferred 
  • Prior knowledge and experience in developing, managing and executing customer relationship building initiatives, either in legacy companies of Mondelez International, or external experience. Experience in both developed and developing markets
  • Operational knowledge of SAP SNC (Supply Network Collaboration)
  • Operational knowledge of SAP ECC / APO (preferred) or other Advanced Planning Systems, tools and applications
  • Keen awareness of what constitutes a win-win from a customer relationship perspective. Can speak the language of business, both from a Mondelez International and a Customer's perspective. Knows the key levers of margin, inventory, inventory turns, on-shelf availability, etc. 
  • Working knowledge and experience of end to end business processes covering the supply chain. This knowledge must also include customer processes of procurement, merchandising and supply chain execution.
  • Working knowledge of key customer trends and tools, including customer deployment of inventory optimization techniques, sales planning tools. Specific knowledge of tools such as, SAP, JDA / Manugistics, Navigator, cost to serve tools will be helpful.
  • Knowledge of Terra Technology demand sensing solutions and customer on-shelf management processes and tools is a plus.
  • Knowledge of available data, both in Developed and Developing Markets, such as Nielsen, IRI, Distributor Sell-Out
  • Operational line experience in Integrated Supply Chain and Sales.
  • Fluent in English
(b) Skills
  • Strong influencing, presentation and communications skills.
  • Interpersonal savvy and confidence.
  • Creativity, especially in overcoming obstacles, objections, barriers.
  • Ability to generate a business case based on understanding of key business drivers and outcome metrics.
  • Ability to comfortably interact with a broad span of roles, from Customer Executives and Mondelez Executives to Supply Chain analysts
  • Strategic agility, business acumen, process management.
  • Command skills and presence
  • Project Management
  • Strong presentation, communications, influencing skills and motivational skills & Interpersonal savvy.
  • Command Skills, Presence
  • Project Management
  •  Able to Tell it Like it Is
  • Strategic agility, business acumen, process management.
  • Comfort around higher management
  • Understanding of Process Linkages across the entire supply chain
  • Understanding of Process Linkages across the entire supply chain
(c) Experience

  • Min 7years Working experiences in Sales, Supply Chain, Customer Facing Roles
  • Cross-Functional Experience desired
  • External industry experience and contacts (strongly desired)
  • Experience working in global, complex matrixed environment 
  • Min 7 years General/Basic Background in Functional Area
  • Min 7 years in experience in Supply Chain, Sales
  • Project Management 
  • Customer Facing Roles / Sales Facing Roles 
  • Change and Execution Management

Mondel z Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.

Applicants must complete all required steps in the application process, including providing a Resume/CV, in order to be considered for this position.

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