JIL Success Stories
JIL Success Stories

Manager - Cargo Claims
Dublin, OH
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Post Date: 11/16/17 Company: XPO Logistics, Inc.
Compensation:   Contact:
Job Type: Full Time Phone:
Education: High School / GED Fax:
Experience: 6 months - 2 years Mailing Address:
Travel: Negligible
Reference: OH0TigivCP

Logistics done differently.

At XPO Logistics, we look for employees who take pride in their work and show dedication to their job. As the Manager of Cargo Claims, your attention to the small details and strong work ethic will ensure our operations continue to run smoothly. On our team, you'll have the support to excel at work, and the resources to build a career you can be proud of.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability, and the opportunity to participate in a company incentive plan.

What you'll do on a typical day:

  • Oversee the Cargo Claims program to ensure the proper and efficient handling of claims, in accordance with various insurance requirements and contractual requirements
  • Manage and develop the claims team through mentoring, goal setting, and accountability of expectations
  • Manage the Cargo Claims department to ensure XPO's rules and procedures regarding freight claims, loss, theft, and authorized commodities are being followed
  • Interface with various high-level personnel within our organization and customer base to negotiate high-profile, problematic claims
  • Provide information for senior-level reporting on loss forecasting and estimating the financial impact of freight claims
  • Lead the recruiting, hiring, management and performance management of your team
  • Prioritize regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame

What you need to succeed at XPO:

At a minimum, you'll need:

  • High school diploma or equivalent
  • 3 years of claim-related management experience and/or training
  • Experience with Microsoft Office (Word, Excel, PowerPoint)

It'd be great if you also have:

  • Associate or bachelor's degree
  • CCP (Certified Claims Processor) certification
  • Self-motivated and able to work well with minimal supervision or in a team environment; consult with team members and management as needed
  • Excellent verbal and written communication skills; able to present clean, organized, and thorough information and data appropriate for intended audience
  • Strong attention to detail and follow-up skills with ability to identify and resolve problems
  • Ability to analyze large amounts of data from multiple sources
  • Ability to identify opportunities to increase accuracy, optimize resources, and develop, recommend, and implement solutions

Be part of something big.

XPO provides cutting-edge supply chain solutions to the world's most successful companies, including Disney, Pepsi, L'Or al, Toyota and many others. We're the fastest-growing transportation company on the Fortune 500 list, and we're just getting started.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time-to-time, as needed.


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