JIL Success Stories
JIL Success Stories

Customer Care Manager
Elizabeth, NJ
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Post Date: 11/19/17 Company: Tyler Search Consultants
Compensation:   Contact:
Job Type: Full Time Phone:
Education: High School / GED Fax:
Experience: 2 - 5 years Mailing Address:
Travel: Negligible
Reference:

This position is for local residents only.

Customer Care Manager
NY/NJ area



Key Job Functions:
  • Oversee global accounts and global sales strategy.
  • Maintain a high level of customer satisfaction
  • Manage new business
  • Monitors account performance
  • Analyze problems or failures and implement corrective plans
  • Monitor EDI needs and make sure systems are in place to meet demand.
  • Responsible for hiring, training and development of staff, employee evaluation.
  • Assess any equipment needed to support daily responsibilities.
  • Interact frequently with management, staff and customers
  • Establish departmental goals and work to achieve them

Skills/Qualifications:
  • 4 year degree OR equivalent experience.
  • Customer focused with a high level of service.
  • 5 years of Managerial experience
  • Analytical, project management and strong communication skills
  • 10% travel

As a recruiter I specialize in trade compliance positions. Tyler Search Consultants is an Executive Search firm dedicated to the Global Trade community specializing in all levels of Export Compliance, Import Compliance and Customs Brokerage.

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