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JIL Success Stories

Customer Service Analyst - Freight Forwarding
Phoenix, AZ
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Post Date: 11/19/17 Company: Tyler Search Consultants
Compensation:   Contact:
Job Type: Full Time Phone:
Education: 2 year degree Fax:
Experience: 2 - 5 years Mailing Address:
Travel: Negligible
Reference:

This position is for local residents only.
Customer Service Specialist
Phoenix, AZ area


Summary:

Responsible to perform a high level of customer service and satisfaction

Key Job Functions :
  • Perform general office duties to support the coordination of shipments.
  • Maintain processes to improve customer service
  • Works to resolve any customer or shipment related problems.
  • Monitor performance and work to resolve problems
  • Improve service by developing corrective action plans
  • Create reports to measure performance
  • Communicate effectively with customers

Skills/Qualifications:
  • 4 year degree required
  • 3 to 5 years of experience in Customer Service in the Freight Forwarding industry
  • Experience in Ocean Freight Forwarding
  • Strong MS Office skills including Excel, Powerpoint, Word, and Access

As a recruiter I specialize in trade compliance positions. Tyler Search Consultants is an Executive Search firm dedicated to the Global Trade community specializing in all levels of Export Compliance, Import Compliance and Customs Brokerage.

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