JIL Success Stories
JIL Success Stories

Sales Support Specialist Sr.
North Richland Hills, TX
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Post Date: 12/17/18 Company: XPO Logistics, Inc.
Compensation:   Contact:
Job Type: Full Time Phone:
Education: High School / GED Fax:
Experience: 6 months - 2 years Mailing Address:
Travel: Negligible
Reference: TXMKCY2bYm-

Logistics done differently.

At XPO Logistics, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our customers require. As the Senior Sales Support Specialist, you will provide support to strategic sales executives by monitoring territory and account trends, managing pricing agreement renewals and RFQs, facilitating account onboarding, managing calendars, and other administrative tasks. On our team, you'll have the support to excel at work, and the resources to build a career you can be proud of.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability, and the opportunity to participate in a company incentive plan.

What you'll do on a typical day:

  • Provide reports, statistical data, and metrics to sales executives; alert sales team regarding lost business, new opportunities, onboarding status, etc.
  • Perform pre-call preparation for sales executives
  • Coordinate with sales, operations, service, and others as needed to support customer requirements; respond to customers regarding chronic concerns or business at-risk issues
  • Manage the customer identification process (coding) that is critical for accurate pricing and invoicing; manage account assignment changes
  • Support the RFI/RFQ process
  • Work with sales, the customer, and pricing to provide bids for new business; manage the pricing agreement renewal process
  • Perform account research including online research, outbound calls to prospects, and confirming key contacts

What you need to succeed at XPO:

At a minimum, you'll need:

  • Experience in customer-facing jobs such as sales, sales support, customer service, etc.
  • Proficiency with Microsoft Office (Word, Excel, PowerPoint, and MS Project)
  • Ability to prioritize work in line with department, territory, and company goals

It'd be great if you also have:

  • Previous project management experience
  • Excellent organizational, verbal, and written communication skills; able to present clean, organized, and thorough information and data appropriate for intended audience
  • Proven ability to coordinate multiple individuals (or teams) to reach a decision or goal; knowledge of general business practices related to sales, accounts payable, accounts receivable, procurement, and logistics

Be part of something big.

XPO provides cutting-edge supply chain solutions to the world's most successful companies, including Disney, Pepsi, L'Oréal, Toyota and many others. We're the fastest-growing transportation company on the Fortune 500 list and we're just getting started.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.


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