JIL Success Stories
JIL Success Stories

End User Support Analyst
Sandy, UT
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Post Date: 02/15/19 Company: Graymont
Compensation:   Contact:
Job Type: Full Time Phone:
Education: High School / GED Fax:
Experience: 5 - 10 years Mailing Address:
Travel: Negligible
Reference: UTwoGU6Qq9

Job Brief

The End User Support Analyst provides an excellent opportunity for a self-motivated and independent worker to support the IS Department and the Graymont organization.

POSITION SUMMARY
We are seeking an intermediate support analyst with a proven track record of success. You will be involved in all aspects of end-user support including central and distributed applications. As part of a team of highly skilled technicians, you will be responsible to provide prompt and courteous remote and on-site technical service on a localized and company-wide level. This role provides support in a mostly Microsoft Windows based environment. Hardware and software diagnostic capabilities are necessary, and familiarity with network administration is an asset.
This is an excellent opportunity for someone who is self-motivated, independent and disciplined and who can apply these attributes within the established standards of the Information Systems department and the Graymont organization.
DUTIES AND RESPONSIBILITIES :
  • Configure, deploy, and support desktops, laptops and peripherals including network printers.
  • Provide end-user support with a multitude of different software.
  • Investigate, prioritize, diagnose, document and resolve routine software and hardware issues.
  • Utilize trouble ticketing system (ServiceNow) to create, track and resolve support issues.
  • Meet required response, service, and resolution times with consistency.
  • Produce technical documentation.
  • Understand the foundation of architecture, hardware, and software used by the organization.
  • Travel to various locations in Canada and US (25% travel requirement).
  • Flexibility in scheduling.
QUALIFICATIONS:
  • College degree in related field or the equivalent combination of education and experience.
  • Minimum of 5 years in multi-faceted support roles.
  • Strong knowledge of Windows 7 and Windows 10.
  • Sound knowledge of Office365 and Office 2016.
  • Familiarity with Citrix, Active Directory, and virus control software.
  • Understanding of firewalls/routers/switches.
  • Experience working with a ticketing system such as ServiceNow.
  • Excellent customer service orientation and the ability to communicate technical information clearly and effectively with end-users of various technical skill levels.
  • Excellent communication skills (written and oral) and the ability to communicate fluently and effectively.
  • Ability to handle multiple priorities with concurrent deadlines and to function under fast paced conditions.
  • Strong analytical skills that will allow interpretation of user needs into practical solutions within Graymont standards.
  • Ability to work effectively both independently and as part of a team
  • Valid driver license is mandatory.


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