JIL Success Stories
JIL Success Stories

Quality Manager
Richmond, VA
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Post Date: 02/21/19 Company: Mondelez International
Compensation:   Contact:
Job Type: Full Time Phone:
Education: High School / GED Fax:
Experience: 6 months - 2 years Mailing Address:
Travel: Negligible
Reference: VACpk8AkeC

With our portfolio of global Power Brands such as Oreo and belVita biscuits, Cadbury Dairy Milk and Milka chocolate and Trident gum, we're the world's #1 in biscuits and candy, and #2 in chocolate and gum. We're Mondelēz International, a snacking powerhouse with operations in more than 80 countries, with approximately 90,000 employees globally and our brands are marketed in around 165 countries.

Our purpose and vision is to create more MOMENTS OF JOY by building the BEST SNACKING COMPANY IN THE WORLD.

As part of Manufacturing, you'll use your skills, our systems and a wide array of raw materials to help create the delicious finished products our consumers love. While taking ownership in your area of work, you'll also ensure the safety of yourself and your colleagues while producing our top-quality products reliably and efficiently within our integrated supply chain.

This position is responsible for the implementation and execution of the company Quality Chain Management System at the plant level including distribution and local storage sites. Ensures compliance to quality policies and government regulations through the implementation of programs such as HACCP, prerequisite programs e.g. sanitation and pest control, GMP's, traceability, net weight management, etc. This position ensures that policy requirements are translated to specific local programs including standard work. This position ensures that the facility is properly resourced and trained to efficiently and effectively execute their quality responsibilities. The position leads Continuous Improvement of conformance quality and best in class cost of quality by utilizing L6S tools. The position has managerial responsibilities include hiring and developing talent as well as budget management.

Implementation and execution of Mondelēz Quality Management System for plant to ensure compliance to Mondelēz, federal, state, local and customer requirements

  • Maintain robust food safety program (e.g. HACCP and pre-requisite programs)

  • Ensure compliance /audit readiness - review all quality systems and QPs annually

  • Routine, primary interface with regulatory agency representatives at the facility.

  • Developing and/or executing the Mondelēz Quality Management System and associated policies (see QPs for full list of programs and policies)

  • Testing and MSAs - ensure plant is running to standards and calibrating to micro and analytical methods

  • Develop plant KPIs and scorecard

  • Monthly quality management system review with the plant leadership team

  • Ensure compliance to specifications

  • Appropriate documentation to support compliance to policies and procedures

  • Management of plant quality labs ensuring they meet analytical and micro testing standards

  • Ensure standard work through development of work documentation and training to standards

    Partner with R&D and engineering to execute commercialization

  • Insert into the design phase of new products

  • Execution of plant trials

  • Development of post-commercialization quality control plan

  • Evaluate specifications and ensure plant can and is meeting them using statistical tools

  • Collect data for 50 shift review and sign off on R&D release

    Drive Continuous Improvement

  • Track, report, and review the Quality Performance Indicators on a regular basis to drive continuous improvement.

  • Manage cost of quality

  • Monitor process capability against specifications and drive improvement utilizing statistical tools

  • Conduct Effective Root cause analysis and implement corrective action and preventative action.

    Consumer Complaints/Quality issues resolution

  • Ownership of customer/consumer compliant investigation and resolution

  • Lead SSMT investigations at the plant

  • Escalate early warnings per policy

    Leadership of quality at the plant

  • Development and training of plant quality and sanitation team

  • Development and training of other local team members

  • Member of the Plant Leadership team

  • Work with the plant leadership team to ensure all quality programs and systems are implemented

  • Coaching/development of all plant leaders in regards to quality and statistical tools

  • Timely and effective reporting to Plant Manager and BU Quality leader

  • Executes Food Safety, Quality & Sanitation training within local site

  • Manage core training and certification processes within local site


    General Work Experience - 7 years minimum

    Functional Work Experience - 5 years minimum



  • Direct management of quality staff, quality lab and sanitation program development staff

  • Ability to connect/influence local plant management and plant workforce

  • Communication of ideas/technical information in a easily understandable way

  • Assessment of risk and appropriate/timely communication of risk


  • 7-10 years in quality/manufacturing/sanitation management roles working in multiple manufacturing environments

  • Understanding of the cost of quality

  • Understanding of manufacturing processes

  • Meat and/or cheese experience preferred

  • BS Food Science/Engineering/Chemistry other relevant sciences


  • Food Safety and Regulatory requirements

  • Fundamental statistics (DMAIC Process/DFSS/Lean/metrology/MSA/sampling procedures)

  • CQE preferred

  • HACCP certified preferred

  • Sanitation knowledge


  • Development of quality knowledge for all plant employees; coaching, guidance, role model quality standards

    Mondelēz Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.

    Applicants must complete all required steps in the application process, including providing a Resume/CV, in order to be considered for this position.

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