JIL Success Stories
JIL Success Stories

Expedite Customer Account Specialist
Buchanan, MI
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Post Date: 03/13/19 Company: XPO Logistics, Inc.
Compensation:   Contact:
Job Type: Full Time Phone:
Education: High School / GED Fax:
Experience: 6 months - 2 years Mailing Address:
Travel: Negligible
Reference: MIuMeREWOk-

Logistics done differently.

At XPO Logistics, exceptional customer service is at the heart of our success. As the Expedite Customer Account Specialist, you will be responsible for communicating with customers, management and sales to help us deliver exceptional logistics solutions. If you're good at multitasking and keeping everything moving, join our team and have a starring role in providing daily freight solutions to our global customers.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What you'll do on a typical day:

  • Facilitate requests for quotes from the customer utilizing Sylectus
  • Field incoming/outgoing phone calls or e-mail messages regarding shipment status inquiries, service delays and special handling requests
  • Communicate proactively with customers, management and sales regarding orders in jeopardy, service exceptions, accessorial charges being incurred and general account issues
  • Maintain and update account profiles, ensuring that the requirements are documented
  • Bid on freight utilizing internet bid boards, emails and customer portals
  • Identify pickup and delivery expectations and record primary order dates and critical instructions into the operating system

What you need to succeed at XPO:

At a minimum, you'll need:

  • High school diploma or equivalent
  • Advanced Microsoft Office skills

It'd be great if you also have:

  • Bachelor's degree
  • 2 years of experience in transportation and customer service
  • Strong problem recognition and problem-solving skills
  • Strong project management, communication and time management skills

Be part of something big.

XPO provides cutting-edge supply chain solutions to the world's most successful companies, including Disney, Pepsi, L'Oréal, Toyota and many others. We're the fastest-growing transportation company on the Fortune 500 list and we're just getting started.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.


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