JIL Success Stories
JIL Success Stories

Commercial Implementation Manager
Mississauga, ON
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Post Date: 03/18/19 Company: Agility
Compensation:   Contact:
Job Type: Full Time Phone:
Education: High School / GED Fax:
Experience: 6 months - 2 years Mailing Address:
Travel: 25%
Reference: ONYd2F4TwU

As the Commercial Implementation Manager you are responsible for leading customer implementations for network accounts and large and / or strategically significant Canadian accounts.

Primary job duties and responsibilities are as follows:

  • Works in conjunction with sales professionals, quality manager, branch operations, and product line managers to facilitate the smooth onboarding of new business into the Canadian organization.
  • Works to support customer business requirements for integration into the Company's service and products.
  • Acts as the primary point of contact between the implementation and / or operations team and internal/external customers during the implementation stage
  • Responsible for the creation of client SOP (standard operating procedures).
  • Supports and helps coordinate activities of operations and commercial personnel to ensure implementation project progresses on schedule.
  • Supports the national commercial as and when required for bids, pricing, initiatives, and other tasks as assigned.
  • Maintain responsibility for quality, content and timely delivery of implementation deliverables
  • Contribute to further development and refinement of company methodology and business processes to improve duration, efficiency, costs and effectiveness of service delivery to customers
  • Promoting quality achievement and performance improvement throughout the organization.
  • Ensuring compliance with national and international standards and legislation
  • Other duties as assigned by management

All qualifications comply with provincial human rights legislation.

Qualifications include:

  • +10 years Industry experience.
  • +5 years commercial experience.
  • +3 year process & quality experience
  • Demonstrated exceptional written and oral communication skills.
  • Proficiency in Microsoft Office.
  • Willingness to travel when required.
  • Interpersonal skills that builds respected professional relationships internally & externally
  • Strong understanding of freight forwarding operations.
  • Ability to support client presentations clearly articulating the Agility implementation process and perceived customer requirements.

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