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JIL Success Stories

Order Fulfillment Branch Analyst
Wilkes Barre, PA
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Post Date: 04/03/19 Company: Mondelez International
Compensation:   Contact:
Job Type: Full Time Phone:
Education: High School / GED Fax:
Experience: 6 months - 2 years Mailing Address:
Travel: Negligible
Reference: PAgQGBmBGM


With our portfolio of global Power Brands such as Oreo and belVita biscuits, Cadbury Dairy Milk and Milka chocolate and Trident gum, we're the world's #1 in biscuits and candy, and #2 in chocolate and gum. We're Mondelēz International, a snacking powerhouse with operations in more than 80 countries, with approximately 90,000 employees globally and our brands are marketed in around 165 countries.

Our purpose and vision is to create more MOMENTS OF JOY by building the BEST SNACKING COMPANY IN THE WORLD.

Customer Service & Logistics

Customer Service & Logistics (CS&L) is where you'll integrate our end-to-end demand-driven supply chain. Working "from farm to shelf," you'll connect plants with customers to deliver best-in-class service in the most efficient way. Your goal will be to have the right products, at the right time, and with the right quantity and quality on the shelf.

Order Fulfillment Branch Analyst

The Order Fulfillment Branch Analyst is primarily responsible for supporting the inventory level across the network for US DSD branches service the $5.6 billion Direct Store Delivery business. This position is responsible for monitoring and analyzing inventory levels and network balance across 49 DSD branch locations in the US. The analyst utilizes data from APO Planning Books and numerous report tools, and collaboration with cross functional partners to provide tactical direction to Order Fulfillment Branch Planners with the goal of maintaining adequate inventory and service parity throughout all 49 branches.

The individual will support overall CFR target of 97.5%; branch utilization target of 85% or less; 100% deployment of seasonal SKUs/new item launches; optimal service performance on Class A, top 25 SKUs by area, and promotional items by providing branch-level reporting and analytics to the Order Fulfillment organization. The Branch Analyst will perform multi-level root cause analysis on all branch replenishment KPIs and develop reporting tools to be used by Order Fulfillment and CS&L leadership in strategic decision making.

The Analyst will assist the Order Fulfillment Branch Lead in monitoring team performance to KPIs. The Analyst will assist the Network Order Fulfillment Planner and Location Demand Planner with supply/forecast/demand reviews.

The individual will collaborate closely with CPFR Analysts to understand customer promotional activities and give deployment direction to Branch Planners to ensure proper inventory placement.

Main Responsibilities

  • Provide direction to OF Branch Planner to support KPIs and customer promotional programming

  • Create and distribute regular reporting of DSD metrics the Order Fulfillment organization

  • Monitor New Item deployment to specified launch allocations

  • Track and monitor inventory levels and service performance for Class A skus, Top 25 volume skus, and Promotional product groups for parity across 49 DSD branches

  • Conduct multi-level root cause analysis for DSD branch service; develop plans for corrective actions and process improvements

  • Develop and distribute regular reporting for use by Order Fulfillment and field stakeholders

  • Provide hyper-care to branches experiencing poor service

  • Execute ad hoc reporting and analysis for special situations

  • Provide reporting and recommendations to Branch Leads and Order Fulfillment AD for strategic decision making.

  • Create and maintain training documentation

    Key Interfaces / Stakeholders

    External: 3PL's, Transportation partners

    Internal: AD of Order Fulfillment; OF RDC Planners; Network OF Planners, Product Supply, Demand Planning, MTEC, CPFR Analyst/CBT/ADL/RDCL/RVP/RDR

    Leadership Competencies

  • Customer focus

  • Decision quality

  • Intellectual horsepower

  • Perseverance

  • Problem solving

  • Process management

  • Drive for results

    Functional Competencies

  • End to End Supply Chain Knowledge

  • Analytical Competencies and Processes

  • SAP and Planning skills and processes

  • APO Planning processes

  • Microsoft Office - Intermediate Powerpoint and EXCEL skills



  • Individual Contributor

  • Supply Chain experience minimum 1-3 years of experience Preferred

  • Demonstrated root cause analysis and problem solving

  • Effective written communication

  • Comprehensive understanding of policies, procedures and programs

  • Process improvements

  • Intermediate Excel Required

  • High School Diploma Required

  • Bachelors Degree Preferred

    Mondelēz Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.

    Applicants must complete all required steps in the application process, including providing a Resume/CV, in order to be considered for this position.

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