JIL Success Stories
JIL Success Stories

Full Time Client Support Specialist
Dublin, OH
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Post Date: 04/12/19 Company: XPO Logistics, Inc.
Compensation:   Contact:
Job Type: Full Time Phone:
Education: High School / GED Fax:
Experience: 6 months - 2 years Mailing Address:
Travel: Negligible
Reference: OHiAOx2tmb-

Logistics done differently.

At XPO Logistics, exceptional customer service is at the heart of our success. As a Customer Service Representative, you'll work with customers, business partners and drivers to deliver exceptional logistics solutions. You'll have a starring role in helping us continue to provide daily freight solutions to our global customers. Become a part of our growing, dynamic team and we'll help you build a career you can be proud of.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.

What you'll do on a typical day:

  • Provide exceptional customer service
  • Support sales team by working with new accounts and delivering a seamless transition to our customer service team
  • Identify customer needs for their freight and ensure that freight movement meets or exceeds expectations
  • Input all relevant data into computer system so that every freight move is accounted for
  • Solve client-specific freight issues from point of order placement to completion
  • Solicit referral business from all accounts, advising all pick-up and delivery points about XPO

What you need to succeed at XPO:

At a minimum, you'll need:

  • High school diploma or equivalent

It'd be great if you also have:

  • Transportation industry experience
  • Experience handling clients over the phone
  • Ability to deliver world-class customer service

Be part of something big.

XPO provides cutting-edge supply chain solutions to the world's most successful companies, including Disney, Pepsi, L'Oréal, Toyota and many others. We're the fastest-growing transportation company on the Fortune 500 list and we're just getting started.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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