JIL Success Stories
JIL Success Stories

Operations Agent
Dulles, VA
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Post Date: 05/20/19 Company: Pilot Freight Services
Compensation:   Contact:
Job Type: Full Time Phone:
Education: High School / GED Fax:
Experience: 6 months - 2 years Mailing Address:
Travel: Negligible
Reference: VAsOyKYKk9

Pilot Freight Services seeks a full-time Customer Service/Operations Agent to work in our Washington DC office located in Sterling, VA. This position will be responsible for frequent and accurate communication with customers, vendors, other Pilot stations and company personnel.

  • All activities related to the shipment process, including specific customer requirements and daily interface with customers regarding service, returns, claims, etc.;
  • Respond to heavy volume of phone calls and emails from customers;
  • Generate and update shipment records;
  • Giving rate quotes, routing freight both air and ground, tracking and tracing shipments;
  • Interacting with various personnel at customers/shippers, carriers/agents via email, phone and computer;
  • Answer inquiries and resolve issues;
  • Miscellaneous paperwork processing, reporting and other related duties.

  • At least 6 months Customer Service experience, preferably in the transportation industry;
  • Must have experience managing high call and email volume;
  • Excellent verbal and written communication skills;
  • Detail-oriented with ability to analyze information skillfully.

Competitive wages with full benefits package, including 401K.

An Equal Opportunity Employer

It is the policy of Pilot Air Freight to consider all applications for any position without regard to a person's race, color, religion, national origin, sex, age, disability, veteran status, marital status, sexual orientation or genetics.




High School or better.

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