JIL Success Stories
JIL Success Stories

Cargo Claims Specialist
Dublin, OH
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Post Date: 05/20/19 Company: XPO Logistics, Inc.
Compensation:   Contact:
Job Type: Full Time Phone:
Education: High School / GED Fax:
Experience: 6 months - 2 years Mailing Address:
Travel: Negligible
Reference: OHqGgGasg3-

Logistics done differently.

XPO Logistics provides cutting-edge supply chain solutions to the world's most successful companies and we're constantly looking for talented individuals at all levels who can deliver the caliber of service our customers require. As the Cargo Claims Specialist, you will assist customers in the claims process. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What you'll do on a typical day:

  • Investigate loss and damage claims/incidents in accordance with XPO Standard Terms and Conditions, customer contracts, carrier contracts and applicable insurance policies
  • Process claims/incidents by gathering and analyzing all facts and documentation to determine liability in a timely manner
  • Follow up with appropriate parties to provide status updates to claimant until resolution of claim and/or incident
  • Prepare high-level notification emails for stolen, accident and injury loads; file theft reports, investigate lost and/or stolen products and containers; elevate issues to management as necessary
  • File claims with the carrier (or other appropriate parties) on behalf of the customer

What you need to succeed at XPO:

At a minimum, you'll need:

  • High school diploma or equivalent
  • 3 years of claims-related experience and/or training
  • Proficiency in Microsoft Office

It'd be great if you also have:

  • Associate or bachelor's degree
  • Certified Claims Processor (CCP) certification
  • Excellent verbal and written communication skills
  • Strong attention to detail and follow-up skills with ability to identify and resolve problems
  • Excellent interpersonal skills; ability to work collaboratively in a team environment and get along with diverse personalities
  • Self-motivated and able to work well with minimal supervision or in a team environment

Be part of something big.#LI-LG1

XPO provides cutting-edge supply chain solutions to the world's most successful companies, including Disney, Pepsi, L'Oréal, Toyota and many others. We're the fastest-growing transportation company on the Fortune 500 list and we're just getting started.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.


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