JIL Success Stories
JIL Success Stories

Customer Solutions Specialist
North Richland Hills, TX
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Post Date: 07/15/19 Company: XPO Logistics, Inc.
Compensation:   Contact:
Job Type: Full Time Phone:
Education: High School / GED Fax:
Experience: 6 months - 2 years Mailing Address:
Travel: Negligible
Reference: TXM4qzQQ4x-

Pay starts at $18.13

Logistics done differently.

Are you ready to take your career to the next level with a rapidly expanding global company? Join XPO Logistics, a company named among the most admired in the world by Fortune Magazine and one of America's best employers by Forbes. As the Customer Solutions Specialist, you will respond to all issues related to our premium customers. On our team, you'll have the support to excel at work, and the resources to build a career you can be proud of.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What you'll do on a typical day:

  • Provide a single point of contact for premium customers
  • Utilize available resources to identify answers and solutions and provide information to customers regarding shipments, coding, collections, corrections and any other issues
  • Assist with the training of current and new customer solutions staff

What you need to succeed at XPO:

At a minimum, you'll need:

  • High school diploma or equivalent
  • 2 years of experience working in transportation operations or in a logistics environment
  • 2 years of experience investigating customer complaints/issues and resolving problems to the customer's satisfaction
  • 1 year of experience utilizing various computer systems to search for missing freight
  • Demonstrated experience auditing, submitting corrections and submitting Computer Information System (CIS) requests
  • Knowledge and understanding of the basic requirements for freight movement

It'd be great if you also have:

  • Experience working in cargo claims
  • Proficiency in Microsoft Office (Excel, Word and Outlook) or basic computer skills
  • Ability to effectively cross-train other employees

Be part of something big.

XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make XPO a great place to work.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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