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International Customer Service Specialist - Full Time

XPO Logistics, Inc. - Ann Arbor, MI


Posted on 08/14/19 (Ref: MIm9Iv6ng9-)

International Customer Service Specialist - Ann Arbor, MI - XPO Logistics, Inc.

Logistics done differently.

At XPO Logistics, our employees take pride in their work and show dedication to their job. As an International Customer Service Specialist, you will be responsible for handling all interactions for internal and external customers, ensuring customer satisfaction with each transaction. This is a fast-paced job that supports and blends responsibilities in the areas of customs compliance, operations, sales and customer care for our international and offshore customers. Become a part of our growing, dynamic team and we'll help you develop a career that you can be proud of.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.

What you'll do on a typical day:

  • Assist both internal and external customers with inquiries relative to international shipping, customs requirements, shipment tracing, billing and invoicing questions, and requests for information
  • Communicate with customs brokers and customers to ensure clearance of shipments to prevent unnecessary delays at the borders
  • Recognize and resolve documentation errors
  • Assist drivers with shipment and trip information relative to crossing the border
  • Process shipments and trips to ensure on-time service to our customers and seamless border crossings for our drivers
  • Maintain accurate shipment history and audit integrity

What you need to succeed at XPO:

At a minimum, you'll need:

  • High school diploma or equivalent
  • 2 years of office experience dealing with corporate customers, or inbound/outbound call center experience
  • Strong computer and typing skills (minimum 35 wpm typing)
  • Proficiency in Microsoft Office
  • Availability to work a variety of shifts, including days, evenings, nights and weekends

It'd be great if you also have:

  • Bilingual English/Spanish
  • Cross-border and customs brokerage experience
  • Working knowledge of the transportation industry
  • Strong problem-solving and investigative skills to bring issues to resolution
  • Excellent written and verbal communication skills
  • Pleasant and professional phone etiquette; positive, can-do attitude to achieve goals
  • Ability to multitask, prioritize workload and remain highly organized

Be part of something big.

XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make XPO a great place to work.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

International Customer Service Specialist - Ann Arbor, MI - XPO Logistics, Inc.

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