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Customer Care Specialist - Full Time

XPO Logistics, Inc. - North Richland Hills, TX


Posted on 08/19/19 (Ref: TXivIJSbqb-)

Customer Care Specialist - North Richland Hills, TX - XPO Logistics, Inc.

Pay starts at $16.00

Logistics done differently.

Ranked as the #1 North American logistics company according to Transport Topics, XPO Logistics is among the most admired companies in the world according to Fortune Magazine. As the Customer Care Specialist, you will provide excellent customer service to internal and external customers. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What you'll do on a typical day:

Take ownership of customer needs and work internally on behalf of the customer

Identify the causes of problems and take appropriate resolution steps

Respond to customer inquiries promptly

Escalate issues appropriately

Enter data accurately for all customer interactions

What you need to succeed at XPO:

At a minimum, you'll need:

  • High school diploma or equivalent
  • 3 years of customer service experience
  • Proficiency in Microsoft Office (Outlook, Word, PowerPoint and Excel), and other business-related applications

It'd be great if you also have:

  • 1 year of transportation industry experience
  • Familiarity with CRM technology, e.g., Salesforce.com
  • Ability to identify and help implement continuous improvement solutions
  • Ability to understand instructions and pre-established guidelines to perform required tasks

Be part of something big.

XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make XPO a great place to work.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Customer Care Specialist - North Richland Hills, TX - XPO Logistics, Inc.

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