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Global Account Manager - Full Time

Roll Recruitment llc. - San Francisco, CA

Posted on 11/27/19 (Ref: SFO-MV1022-19)

Global Account Manager - San Francisco, CA - Roll Recruitment llc.

This position is for local residents only.

Mid-Sized International Freight Forwarder and Supply Chain 3PL Seeking:



Company offers
  • Strong bonus incentive program
  • Cell, Car Allowance, Laptop
  • Major Medical, 401k , Holidays
  • Job Type: Full-time
  • Salary: $120,000.00 to $140,000.00 /year

The Global Account Manager is responsible for Company's service quality to the assigned accounts, retention and growth of the client's volume, revenue, and profitability.

The Global Account Manager gathers client needs, identify expectations, measures service feedback and centralizes reporting under the Global Account Management Program. This person plays a key role in establishing and maintaining long-term, strategic relationships with key decision makers and influencers within the account on a consistent basis.
  • Senior Sales level experience with Global clients and their Supply Chain
  • Building professional relationships with all decision makers in terms of transportation and Logistics.
  • Work closely with local operations team and Regional Account Manager (RAM) to ensure all service expectations are being met.
  • Understand client's problems and challenges, while looking for opportunities to design, offer, sell and implement competitive logistics and supply chain solutions related but not limited to: air freight, ocean freight, domestic trucking, customs brokerage, project management, rigging, and assembly.
  • Provide prompt and compelling service proposals to address client's requirements, earn trust from client and reduce/eliminate client's willingness to look for quotations from competitors or to launch RFQ processes
  • Develop relationships with current and new prospective suppliers to ensure service proposals are competitive for the client and profitable.
  • Ensure that reputable suppliers in place for handling day to day cross border and trucking needs.
  • Drive contract management process and be responsible for accurately and timely quotations for assigned customers using general tariffs provided by product leaders and based on knowledge of customer buying triggers and/or target/market rates. Must work closely with Director of Account Management, Sales heads, and Ops to ensure that all pricing is aligned as needed.
  • Responsible to develop, maintain, train, certify, and re-certify all full time, part time, and 3rd party payroll employees who handle assigned customers on CSOPs (Customer Specific Operating Procedures)
  • Work closely with origin or destination stations to identify and solve any root cause issues that may be leading to service failures.
  • Organize and lead local Customer Business Reviews

Qualifications and Experience
  • Experience penetrating existing clients
  • Strong Freight Forwarding Operational Background
  • Understanding and ability to present and sell supply chain solutions
  • Capable of generating new sales leads and customer relationships
  • Past account management experience a plus.

Education and/or Experience
  • Associate or Bachelor's degree (Business, Management, Engineering, Transportation, or associate field), or 8-10 years related experience and/or training, or equivalent of education and experience.
  • Minimum 10 years of freight forwarding experience required preferably within Air Import Operations.

Language Skills
  • Must be fluent in English
  • Ability to respond effectively to the most sensitive inquiries or complaints and to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
  • Ability to write reports, business correspondence.
  • Ability to effectively present information to top management and/or boards of directors and respond to questions from groups of managers, clients, customers, and the general public.

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