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Regional Account Manager - Full Time

Roll Recruitment llc. - Los Angeles, CA

Posted on 11/27/19 (Ref: LAX-MV1007-19)

Regional Account Manager - Los Angeles, CA - Roll Recruitment llc.

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International Freight Forwarder/ 3PL /CHB

Seeking: Regional Account Manager

  • Must be fluent in English and Korean. Spanish language a plus.

SALARY: $75,000 - $90,000

Company Profile:

Roll Recruitment, LLC provides permanent placement and executive search for International Freight Forwarding, Supply Chain, 3PL/Warehouse Distribution Industries.

Job Description:

The Regional Account Manager is responsible for supporting the Global Account Management program to manage key accounts within his/her region and is responsible for Company's service quality, retention and growth of the client's volume and revenue goals. Regional Account Manager gathers client needs locally, identify expectations, measures service feedback and centralizes reporting. Additional clients may be assigned.

  • Infiltrate assigned client(s) by building a close professional relationship with all decision makers in terms of transportation and logistics.
  • Work closely with local operations team and Global Account Manager (GAM) to ensure all service expectations are being met.
  • Understand client's problems and challenges, while looking for opportunities to design, offer, sell and implement competitive logistics and supply chain solutions related but not limited to: air freight, ocean freight, domestic trucking, customs brokerage, project management, rigging, and assembly.
  • Provide prompt and compelling service proposals to address client's requirements, earn trust from client and reduce/eliminate client's willingness to look for quotations from competitors or to launch RFQ processes
  • Develop relationships with current and new prospective supplier's to make sure service proposals are competitive for the client and profitable for Company. Ensure that reputable suppliers are in place for handling day to day needs.
  • Become knowledgeable on Company's capabilities and success within the client's industry of focus
  • Develop relationships with companies within the industry of focus and geographically related to the district/area where employee is located
  • Responsible for accurately and timely quoting to assigned customers using general tariffs provided by product leaders and based on knowledge of customer buying triggers and/or target/market rates. Must work closely with Global Account Manager to ensure that all pricing is aligned as needed.
  • Responsible to develop, maintain, train, certify, and re-certify all full time, part time, and 3rd party payroll employees who handle assigned customers on CSOPs (Customer Specific Operating Procedures)
  • Define and help implement client specific SOP's and ensure that they are being adhered to throughout the organization
  • Responsible for ensuring that all client requested milestones and metrics are being met to exceed expectations. Work closely with origin or destination stations to identify and solve any root cause issues that may be leading to service failures.
  • Organize and lead local Customer Business Reviews; review and manage regular KPI requirements
  • Monitor account receivables in the region to hit company target and ensure timely, accurate billing


This position could supervise up to 2 full time employees and may supervise temporary employees from time to time based on volumes.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Customer oriented person, with operational experience in freight forwarding and logistics
  • Experience penetrating existing clients
  • Understanding and ability to present and sell supply chain solutions
  • Capable of generating new sales leads and customer relationships
  • Past account management experience a plus.

  • Bachelor's degree (Business, Management, Engineering, Transportation, or associate field), or 8-10 years related experience and/or training, or equivalent of education and experience.
  • Minimum 5 years of freight forwarding experience required preferably within Air Import Operations.

  • Must be fluent in English and Korean. Spanish language a plus.

  • Ability to respond effectively to the most sensitive inquiries or complaints and to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
  • Ability to write reports, business correspondence.
  • Ability to effectively present information to top management and/or boards of directors and respond to questions from groups of managers, clients, customers, and the general public.

  • Ability to calculate figures and amounts such as freight rates, discounts, interest, commissions, proportions, and percentages.

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