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Supervisor of Passenger Customer Services - Full Time

Worldwide Flight Services - Chicago, IL


Posted on 12/05/19 (Ref: ILuYsIyfiM)

Supervisor of Passenger Customer Services - Chicago, IL - Worldwide Flight Services

*****Supervisor Airport Experience Required*****

The classification of Supervisor Passenger Services includes managing, coordinating and controlling airport activities for Passenger Service functions (as described below); monitors the quantity and quality of work performance; directing personnel within assigned functional area; overseeing and advising on staffing requirements; participating in the discipline, coaching, counseling, hiring and termination of subordinates; training subordinates, ensures compliance with Company rules and regulations, Company standards and contractual agreements; ensures budgetary controls and manning requirements. This position may include responsibility for communication between Airport Board officials and individual customers with the Company. Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality and employee relations meet or exceed standards. Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation. Ensure that the required company audit requirements are undertaken to ensure continuity and compliance at all times. Read, understand and clarify the implementation of the site specific security plan and ensure that all WFS staff are issued with a relevant company ID and that they are required to display this identity badge. Ensures they administer practices in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect. The scope of the job may vary with the size of the operation and its primary line of business.

Required Skills
Ability to read and interpret documents such as safety rules, operating and maintenance

instructions, and procedure manuals, and have ability to write routine reports and

correspondence.

Ability to speak effectively before groups of customers or employees of organization.

Ability to add, subtract, multiply, and divide in all units of measure, using whole

numbers, common fractions, and decimals, and have ability to compute rate, percent and

interpret bar graphs.

Ability to define problems, collect data, establish facts, and draw valid conclusions.

Ability to interpret extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Ability to lift 70 lbs

Work in a high noise level environment.

Cognitive skills to set priorities and use independent judgment, have the ability to handle

Stress, and work with minimal supervision.

Reports to work on a regular and timely basis.

Required Experience
Associate's degree (A. A.) or equivalent from two-year college or technical school; six months to one year related experience and/or training; or equivalent combination of education and experience. Ability to read, write, speak, and understand the English language. Must be able to work weekends (Friday, Saturday and Sunday), holidays and days off.

Supervisor of Passenger Customer Services - Chicago, IL - Worldwide Flight Services

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