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Manager Duty of Ramp Services - Full Time

Worldwide Flight Services/WFS - Kearny, NJ


Posted on 12/08/19 (Ref: )

Manager Duty of Ramp Services - Kearny, NJ - Worldwide Flight Services/WFS


Manager Duty of Ramp Services



Job Description

The work of Manager-on-Duty Ramp Services includes:

  • Directing supervisory personnel within assigned functional area
  • Overseeing and advising on staffing requirements
  • Monitor/administer discipline/corrective action by or for subordinates
  • Ensuring customer satisfaction by daily feed back
  • Acting as liaison between first level supervisor and upper management.
  • Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality and employee relations meet or exceed standards.
  • Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation.
  • Ensure that the required company audit requirements are undertaken to ensure continuity and compliance at all times.
  • Read, understand and clarify the implementation of the site specific security plan and ensure that all WFS staff are issued with a relevant company ID and that they are required to display this identity badge.
  • Ensures they administer practices in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect.

Required Skills
  • Ability to read, analyze, and interpret WFS Employee Handbook, WFS Supervisors Manual, applicable union contract, general business periodicals, professional journals, technical procedures, or governmental regulations, airline policy and procedures manuals.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups or managers, clients, and customers.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Ability to lift up to 70 lbs.
  • Ability to operate equipment and hold necessary licensing (if applicable).
  • Reports to work on a regular and timely basis.
  • Ability to perform specific responsibilities related to your shift.

Required Experience
  • Two to five years previous management/specialist supervisory experience in field service duties.
  • Independent judgment and decision-making skills required.
  • College degree or equivalent experience.
  • Excellent interpersonal skills, written and oral communication skills.
  • Familiarity with personal computer software helpful.
  • Airline pricing experience.
  • Must be able to work weekends (Friday, Saturday and Sunday), holidays and days off.
  • Ability to read, write, fluently speak and understand the English language.

Job Location
Newark, New Jersey, United States

Position Type
Full-Time/Regular

Salary
50,000.00 - 50,000.00 USD

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