Account Manager of Passenger Services - Full Time

The work of Account Manager includes efficiently managing business unit, including but not limited to; appropriately ensuring Qantas assets (defined as our customers, aircraft, our staff, ground support equipment and facility) are maintained to highest standards. Develop, cultivate strong relations and retention with airport authority and be an active member of the airport community. Ensure the account operates according to contract and service level agreement. Coordinate interactions at all levels internally and externally. Provide hands-on management of the staff and delegate workload when applicable. Oversee or monitor preventative maintenance and repairs, ensure long-term analysis of manpower and GSE needs. Create succession plan to identify and effectively develop and train potential leaders. Manage attendance ensuring appropriate coverage while controlling budget for labor costs and allocation. Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation.

Required Skills
Promote customer service-oriented environment focused on retaining business objectives, driving good working relations between GHA and Qantas management at station.

Coordinate operational events to support Qantas freight Operations product and Services at LAX airport.

Collaborate with Cargo Ground Handling company management and staff industry proficiency.

Report and analyze LAX terminal KPI. Make recommendations supporting action plans to improve KPIs.

Audit and analyse LAX Terminal other Carriers/vendors SLA and day-to-day performance. Make recommendations to Qantas management.

Ensure that Qantas corporate and locally developed freight operational performance standards are implemented, monitored and achieved.

Analyze operational and facility processes and facilitate recommend initiatives for continuous improvement.

Support with coverage or primary source of industry and some corporate expertise for local staff and ground handling contractors.

Required Experience
Prefer a minimum of Five years previous management/specialist supervisory experience in Passenger Services. Independent judgment and decision-making skills. Five years Airline/Ground Handler Experience (of which a minimum of 2 years in management or four years as a supervisor). College degree or equivalent experience. Excellent interpersonal skills, written and oral communication skills. Familiarity with personal computer software helpful