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Global Import/Export Specialist - Full Time

SIRVA Inc - Oakbrook Terrace, IL

Posted on 01/23/20 (Ref: #214)

Global Import/Export Specialist - Oakbrook Terrace, IL - SIRVA Inc

Global Import/Export Specialist

Oakbrook Terrace, IL, USA Req #214

SIRVA is a leading partner for corporations to outsource their mobility needs, relocating and moving their executives and staff globally. SIRVA offers an extensive portfolio of mobility services across approximately 170 countries providing an end-to-end solution to deliver an enhanced mobility experience and program control and security for customers. SIRVA has a portfolio of well-known and recognizable brands including Allied Van Lines, northAmerican Van Lines, SMARTBOX, and Allied Pickfords.

SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At SIRVA, you will be in great company!

You will be responsible for managing many aspects of international household shipments including managing the relationship with the overseas booking agent and acting as a single source contact for the customer in North America on behalf of the overseas booking agent. To be successful, you will communicate with agents, vendors and customers, manage the profitability of the shipments, educate customers as needed and agents regarding process and procedures for international shipping and resolve transportation issues. Additional responsibilities include invoice dispute resolution, providing coverage for absent colleagues, vendor management and selection, all the while focusing on ensuring customer satisfaction.

Other areas of involvement include but not limited to:

Logistics Management

  • Anticipate, plan and ensure the most efficient and cost effective shipment routing based on customer requirements
  • Prompt management: utilize the operating system (SCAN) to take actions identified by the system to ensure timeliness of the move process

Communicate Proactively and Build Relationships
  • Agent: understand and set move expectations. Handle customer issues with a sense of urgency and empathy.
  • Superb customer service skills
  • Process oriented: follows pre-defined move management process which includes at least 4 phone calls with the transferee

  • Generate competitive, one-off rate quotes by obtaining and building Door-to-Door, Port-to-Door or Door-to-Port pricing for all aspects of the international move, inclusive of origin, trucking, freight, customs clearance and destination services
  • Accountability for margin, vendor selection, transportation expense and final routing of the shipment

Exception Resolution
  • Settle invoice exceptions via cost research, comparing quoted rates to invoice and tariff rates
  • Negotiate with vendors, agent partners and network offices to settle discrepancies

  • Industry experience (freight forwarding, import/export) preferred
  • Minimum 2 years customer service experience required
  • Strong communication skills: both oral and written with proper business etiquette
  • Strong negotiation skills
  • Strong analytical skills: understanding of a basic P&L (Profit & Loss) statement
  • Effective problem-solving skills
  • Basic world geography
  • Organization: time management, setting priorities, multi-tasking, deadline oriented
  • Teamwork and ability to work with different cultures
  • Results-oriented
  • Proficient in Microsoft Office Applications (Excel, Word, Outlook)
  • Multi-lingual a plus
  • Bachelor's degree required or equivalent work experience

SIRVA is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. SIRVA also prohibits harassment of applicants and employees based on any of these protected categories. It is also SIRVA's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law

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