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Customer Service and Inventory Manager - Full Time

Tyler Search Consultants - Elizabeth, NJ


Posted on 05/30/20 (Ref: )

Customer Service and Inventory Manager - Elizabeth, NJ - Tyler Search Consultants

This position is for local residents only.
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Customer Service and Inventory Manager

Location: Northern, NJ



JOB FUNCTIONS:
  • Oversee the day to day customer service requirements, managing key customer relationships.
  • Ensure that each customers- requirements are met regarding service and quality.
  • Monitor the customer relationships with operations and the 3PL-s and provide guidance as necessary.
  • Oversee and monitor Inventory levels regularly.
  • Process orders for outbound, inbound, transfers, and returns through WMS.
  • Tracks and trace shipments from initial stages thru final delivery.
  • Oversee billing and monitory charges for services requested.
  • Maintain the customer profile database within the WMS system.
  • Be the main point of contact for priority or escalated customer service issues.
  • Analyze the Customer Service process and provide new SOP-s where needed.
  • Train new associates within the department.
  • Enforce Company policies and procedures.

QUALIFICATIONS
  • Managerial experience within a third-party logistics warehouse and distribution environment.
  • Associates degree preferred
  • WMS experience and Microsoft office experience required.
  • Ability to work in a fast-pace environment and deal with stressful client situations.
  • Prioritization and good multi-tasking skills along with strong communication.

Tyler Search Consultants is an Executive Search firm dedicated to the Global Trade community specializing in all levels of Import/Export Compliance as well as Supply Chain Management and International Logistics. As a Recruiter, I specialize in Logistics and Trade Compliance placements.

As an Executive Recruiter, I specialize in Logistics and Trade Compliance placements.

Please forward your resume in an MS Word Attachment to:
Joyelle Benker
jbenker@tylersearch.com

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