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Operations Agent 2 - Full Time

Pilot Freight Services - Charlotte, NC

Posted on 09/19/20 (Ref: NCqAgVgl8G)

Operations Agent 2 - Charlotte, NC - Pilot Freight Services

Pilot Freight Services is seeking a full-time Night Operations Agent to work for our Charlotte, NC Station. The hours for this position are
Monday thru Friday from 12:00 am to 9:00 pm.

Position Overview:

Answering phones and responding to emails, properly and in a timely manner;
Providing general customer service;
Accurate data entry, and tracking and tracing of shipments;
Ground and Air Routing of outbound freight
Research of shipments for Accounting requests/reports; Scanning of shipment documents;
Prepare documents for air shipments to ensure airline cutoffs are made;
Working on an on-call rotation.
Understand and accurately know how to use OAG, KSMS, and other resources provided.

Making sure all freight is labeled and put on outbound trucks accurately on a daily basis.



Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Thought Provoking: Capable of making others think deeply on a subject
Leader: Inspires teammates to follow them
Team Player: Works well as a member of a group
Enthusiastic: Shows intense and eager enjoyment and interest
Loyal: Shows firm and constant support to a cause
Dedicated: Devoted to a task or purpose with loyalty or integrity


Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
Self-Starter: Inspired to perform without outside help
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization


High School or better.

Licenses & Certifications

Driver License


Customer service experience Novice
Forklift Novice


2 year(s): Operations

Operations Agent 2 - Charlotte, NC - Pilot Freight Services

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