Pilot Freight Services is seeking a full-time Night Operations Agent to work for our Charlotte, NC Station. The hours for this position are
Monday thru Friday from 12:00 am to 9:00 pm.
Answering phones and responding to emails, properly and in a timely manner;
Providing general customer service;
Accurate data entry, and tracking and tracing of shipments;
Ground and Air Routing of outbound freight
Research of shipments for Accounting requests/reports; Scanning of shipment documents;
Prepare documents for air shipments to ensure airline cutoffs are made;
Working on an on-call rotation.
Understand and accurately know how to use OAG, KSMS, and other resources provided.
Making sure all freight is labeled and put on outbound trucks accurately on a daily basis.
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Thought Provoking: Capable of making others think deeply on a subject
Leader: Inspires teammates to follow them
Team Player: Works well as a member of a group
Enthusiastic: Shows intense and eager enjoyment and interest
Loyal: Shows firm and constant support to a cause
Dedicated: Devoted to a task or purpose with loyalty or integrity
Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
Self-Starter: Inspired to perform without outside help
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
High School or better.
Licenses & Certifications
Customer service experience Novice
EXCEL BASIC Novice
2 year(s): Operations