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Operations Agent 1 - Full Time

Pilot Freight Services - Erlanger, KY


Posted on 09/24/20 (Ref: KYQGY7APaY)

Operations Agent 1 - Erlanger, KY - Pilot Freight Services

JOB SUMMARY:

The Operations Agent is responsible for all domestic operations (tracking/tracing, quotes, shipment creation, bookings). May also be cross-trained to assist in international operations (import/export operations, quoting, tracking/tracing, shipment creation, bookings).

REQUIREMENTS:

• Contracting new carriers

• Negotiating Freight Rates

• Develop collaborative carrier relationships

• Develop collaborative carrier relationships and work with Account Managers to ensure quality service

• Assigning carriers and providing load tenders

• Find and develop new logistics/freight opportunities and design carrier solutions for other Pilot offices and external customers

• Other duties as assigned

QUALIFICATIONS:

• At least 6 months Customer service experience, preferably in the transportation industry

• Must have experience managing high call and email volume

• Excellent verbal and written communication skills

• Detail-oriented with the ability to analyze information skillfully

Qualifications

Behaviors

Team Player: Works well as a member of a group
Dedicated: Devoted to a task or purpose with loyalty or integrity

Skills

Proficiency in written & verbal communication Novice
Forklift Novice

Operations Agent 1 - Erlanger, KY - Pilot Freight Services


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