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Global Operations Agent - Full Time

Pilot Freight Services - Humble, TX

Posted on 10/07/20 (Ref: TX22YwoAeJ)

Global Operations Agent - Humble, TX - Pilot Freight Services


  • Answering of phones professionally and timely.
  • Answering and responding to e-mail requests timely.
  • Quoting customers and overseas partners.
  • Updating Special Tracking and Accounting Reports for Customers.
  • Dispatching of shipments.
    • Ensure dispatch is aware of any special instructions/cut offs.
  • Interface with Customs Broker, Importer and Customer for Import Shipments.
  • Booking of air shipments with Pilot Gateway teams.
    • Confirming Known shipper via KSMS for air shipments.
  • Booking ocean shipment with co-loader and ocean carriers.
  • Label Air and Ocean Shipments.
  • Process DG shipments including checklist.
  • Filing of AES.
  • Accurately complete entry of pickup/quote information into Navigator.
  • Tracking and tracing of shipments.
    • Communicating to internal/external customers and sales regarding issues.
    • Update/notate tracking milestones.
  • Research of shipments for Corporate requests/reports.
  • Research of shipments for Accounting requests/reports.
  • Understanding TSA regulations.
  • Billing: closing out of shipments timely.
    • Including request of vendor invoices and selling rates.
  • Export specific:
    • Must have DG certification to handle DG shipments.
    • Must have knowledge of airline regulations i.e. oversize, banding.
  • Import specific:
    • Must have knowledge of POA, customs brokerage regulations, DO, ISF.
    • Must have knowledge of working with air and ocean carriers.
  • Chargeback and PN reports
  • Printing daily and researching and responding timely.
  • Timely invoicing and closing out of shipments.
  • Recommend and develop new policies/procedures.
  • Complete, submit and review personnel issues timely, including but not limited to; annual reviews, required disciplinary actions, punctuation, and keeping current on required trainings.
  • Training of new employees according to Pilot's standards, procedures and goals.
  • Ability to facilitate progressive change, getting along with other employees, following direction and continually improving.
  • Maintain operation by initiating, coordinating and enforcing program, operational, and personnel policies and procedures.
  • Ability to work independently using sound judgment while working in a team-oriented environment.
  • Maintain a working knowledge of all emergency policies and regulations.
  • Flexible work hours/schedule including weekends/holidays.
  • 24/7 accessibility via phone.
  • Other duties assigned deemed necessary by the Global Ops Manager.

  • Must be able to type accurately at least 35 WPM.
  • Basic computer knowledge including Word and Excel.
  • Excellent written and verbal skills.
  • Must be able to calculate chargeable weight and volume for all shipments.
  • Work with a sense of urgency, understanding how to prioritize.
    • Ability to manage deadlines.
    • Ability to work hands-on, handling multiple priorities simultaneously.

  • High School Diploma or equivalent.
  • Certifications, if applicable.
  • DG certification.

  • 5-years of industry experience.
  • 3-years of managing/leading people.


This is an administrative position in a professional office setting. The employee is frequently required to sit, stand, walk, use hands, stoop, bend and reach. Extensive use of a phone and a PC is required.



Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well


High School or better.


Proficiency in written & verbal communication Novice

Global Operations Agent - Humble, TX - Pilot Freight Services

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