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Global Operations Agent - Full Time

Pilot Freight Services - West Valley City, UT

Posted on 10/20/20 (Ref: UTIpCOQ2Gu)

Global Operations Agent - West Valley City, UT - Pilot Freight Services

  • Answering of phones professionally and timely.
  • Answering and responding to e-mail requests timely.
  • Quoting customers and overseas partners.
  • Updating Special Tracking and Accounting Reports for Customers.
  • Dispatching of shipments.
    • Ensure dispatch is aware of any special instructions/cut offs.
  • Interface with Customs Broker, Importer and Customer for Import Shipments.
  • Booking of air shipments with Pilot Gateway teams.
    • Confirming Known shipper via KSMS for air shipments.
  • Booking ocean shipment with co-loader and ocean carriers.
  • Label Air and Ocean Shipments.
  • Process DG shipments including checklist.
  • Filing of AES.
  • Accurately complete entry of pickup/quote information into Navigator.
  • Tracking and tracing of shipments.
    • Communicating to internal/external customers and sales regarding issues.
    • Update/notate tracking milestones.
  • Research of shipments for Corporate requests/reports.
  • Research of shipments for Accounting requests/reports.
  • Understanding TSA regulations.
  • Billing: closing out of shipments timely.
    • Including request of vendor invoices and selling rates.
  • Export specific:
    • Must have DG certification to handle DG shipments.
    • Must have knowledge of airline regulations i.e. oversize, banding.
  • Import specific:
    • Must have knowledge of POA, customs brokerage regulations, DO, ISF.
    • Must have knowledge of working with air and ocean carriers.
  • Chargeback and PN reports
  • Printing daily and researching and responding timely.
  • Timely invoicing and closing out of shipments.
  • Recommend and develop new policies/procedures.
  • Complete, submit and review personnel issues timely, including but not limited to; annual reviews, required disciplinary actions, punctuation, and keeping current on required trainings.
  • Training of new employees according to Pilot's standards, procedures and goals.
  • Ability to facilitate progressive change, getting along with other employees, following direction and continually improving.
  • Maintain operation by initiating, coordinating and enforcing program, operational, and personnel policies and procedures.
  • Ability to work independently using sound judgment while working in a team-oriented environment.
  • Maintain a working knowledge of all emergency policies and regulations.
  • Flexible work hours/schedule including weekends/holidays.
  • 24/7 accessibility via phone.
  • Other duties assigned deemed necessary



Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Team Player: Works well as a member of a group
Leader: Inspires teammates to follow them


Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Self-Starter: Inspired to perform without outside help
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization


High School or better.

Licenses & Certifications



MS Word Novice
Proficiency in written & verbal communication Novice

Global Operations Agent - West Valley City, UT - Pilot Freight Services

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