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Operations Coordinator - Full Time

Pilot Freight Services - Cudahy, WI


Posted on 01/17/21 (Ref: WIgq2JQqoS)

Operations Coordinator - Cudahy, WI - Pilot Freight Services

The Home Delivery operations coordinator will report directly to the Last Mile Home Delivery Operations Manager, but will work closely with several other team members throughout all stages of the local and regional delivery service. The operations coordinator is responsible for assisting the manager with daily planning and monitoring the overall operations of delivery and return orders.

This person must be someone who can execute to a prescribed process in the most efficient manner. They must be able to contribute and have an impact on driving customer service performance contributing to the overall success of Pilot's retail client in a warehouse environment.

JOB SUMMARY:

The operations coordinator is responsible for assisting the manager with daily planning and monitoring the overall operations of delivery and return orders. Work closely with warehouse staff and provide direction for pulling returns from warehouse locations.

Essential Functions:
  • Dock loading oversight
  • Truck routing
  • Coordinate and process all return shipments on a daily basis
  • Review and work daily return report and POD on dock report
  • Organize return area as such that every shipment can be identified
  • Prioritize shipments for loading in order to maximize trailer capacity
  • Coordinate trailer drops and recoveries with Pilot Hub Operations
  • Liaise with relevant corporate personnel at all levels
  • Help with customer service issues as they arise
  • Other duties as requested

SKILLS/COMPETENCIES:
  • Detail Oriented
  • Must be able to thrive in a fast paced, high volume home delivery operation
  • Excellent computer and communication skills
  • Able to multitask in a high-paced environment
  • Strong verbal and technical written communication
  • Highly organized and detail-oriented
  • Proficient in Microsoft Office Suite
  • Able to type 35+ wpm minimum
  • Comfortable multitasking and prioritizing tasks without guidance
  • Excellent time management
  • Ability to work under pressure
  • Technology Adaptability
  • Interpersonal Skills
  • Friendly and approachable personality

EDUCATION:
  • High School Diploma or equivalent required

EXPERIENCE

  • 1+ years transportation routing/dispatching/warehouse preferred


PHYSICAL REQUIREMENTS:

This is a clerical administrative position in a professional office setting. The employee is frequently required to sit. Occasionally stand, walk, use hands, stoop, bend and reach. Extensive use of a phone and a PC is required. Position may require to work remotely at times.

Qualifications

Behaviors

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity
Team Player: Works well as a member of a group
Enthusiastic: Shows intense and eager enjoyment and interest

Motivations

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Self-Starter: Inspired to perform without outside help
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Education

High School or better.

Licenses & Certifications

Driver License

Skills

MS Word Intermediate
EXCEL BASIC Intermediate
Customer service experience Intermediate
Proficiency in written & verbal communication Intermediate

Experience

1-3 years transportation routing/dispatching/warehouse

Operations Coordinator - Cudahy, WI - Pilot Freight Services


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