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Global Operations Agent - Full Time

Pilot Freight Services - Humble, TX


Posted on 01/24/21 (Ref: TX2EO3KcsY)

Global Operations Agent - Humble, TX - Pilot Freight Services

Responsibilities:

Description

  • Answering of phones professionally and timely.
  • Answering and responding to e-mail requests timely.
  • Quoting customers and overseas partners.
  • Updating Special Tracking and Accounting Reports for Customers.
  • Dispatching of shipments.
    • Ensure dispatch is aware of any special instructions/cut offs.
  • Interface with Customs Broker, Importer and Customer for Import Shipments.
  • Booking of air shipments with Pilot Gateway teams.
    • Confirming Known shipper via KSMS for air shipments.
  • Booking ocean shipment with co-loader and ocean carriers.
  • Label Air and Ocean Shipments.
  • Process DG shipments including checklist.
  • Filing of AES.
  • Accurately complete entry of pickup/quote information into Navigator.
  • Tracking and tracing of shipments.
    • Communicating to internal/external customers and sales regarding issues.
    • Update/notate tracking milestones.
  • Research of shipments for Corporate requests/reports.
  • Research of shipments for Accounting requests/reports.
  • Understanding TSA regulations.
  • Billing: closing out of shipments timely.
    • Including request of vendor invoices and selling rates.
  • Export specific:
    • Must have DG certification to handle DG shipments.
    • Must have knowledge of airline regulations i.e. oversize, banding.
  • Import specific:
    • Must have knowledge of POA, customs brokerage regulations, DO, ISF.
    • Must have knowledge of working with air and ocean carriers.


Qualifications

Behaviors

Dedicated: Devoted to a task or purpose with loyalty or integrity
Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

High School or better.

Skills

EXCEL BASIC Novice

Global Operations Agent - Humble, TX - Pilot Freight Services


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