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Credit and Collections Specialist - Full Time

Action Gypsum Supply West - Chino, CA

Posted on 03/26/21 (Ref: )

Credit/Collections Specialist

Job Location: Chino, CA

Salary Range: $16.00 - $21.00


The credit specialist is responsible for credit and collections, with the principal goal of protecting the assets of the company and maximizing cash flow through the collection of accounts receivables as well as mitigating expenses from bad debt.

Education / Experience/ Special Certifications:
  • High school diploma, GED or equivalent preferred
  • Minimum of 2 - 3 years of credit and collections experience

Knowledge / General Skills:
  • Must have a deep understanding of California Lien Laws
  • Experience in resolving A/R disputes, account/payment reconciliations, investigating deductions and chargebacks
  • Ability to use Microsoft Office applications (Word, Excel, Outlook, etc.) and other professional software and programs as necessary
  • Construction industry knowledge a plus
  • Ability to effectively communicate with co-workers, managers and customers both orally and in writing
  • Ability to multitask and effectively prioritize work
  • Ability to perform their duties with a high degree of accuracy and consistency

Social Skills:
  • Ability to work well with others as well as train other employees
  • Ability to positively interact with customers to establish and foster long-term relationships
  • Maintain confidentiality of company and customer information

Technical Skills
  • Ability to analyze credit and account data to arrive at a valid conclusion even when presented with incomplete data
  • Ability to use sound judgment when analyzing account information

Resource Management Skills:
  • Must be able to effectively managing one's own time and the time of others
  • Ability to effectively use the company's software to manage customer accounts and accounts receivables

Work Context:
  • Must comply with company policies, federal, state, local laws and OSHA Cal-OSHA regulations

Work Attire
  • Office personnel are required to maintain a professional appearance
  • PPE required when entering safety sensitive areas

Work Setting:
  • Working indoors in an office environment

  • Assist in preparation of preliminary lien notices including project research through communication with sales, customers and use of the county appraisal districts
  • Respond to credit reference requests
  • Set up sub-accounts for jobs and get all proper job information
  • Assist with maintenance of existing AR accounts, this includes updating phone numbers, sales representatives, and any pertinent information
  • File credit applications, letters, references, etc.
  • Assist customers with any and all balance inquiries on their accounts
  • Check emails daily / respond to emails daily, as well as phone messages
  • Perform trade references for new customers
  • Prepare folders for new customers
  • Fax/scan credit documents as required by department or customers
  • Assist collections specialist to execute proper lien releases

About Our Organization: Action Gypsum Supply is a leading distributor of building materials. Partnering with general contractors and our customers, we help support families and our communities by providing the building materials necessary for the construction of homes, office buildings, amusement parks, shopping Centers as well as public works jobs such as schools, hospitals and airports, just to name a few. Action Gypsum Supply was founded in 2003 by Lenin Juarez and Terri King and in 2017 with the acquisition of ARGOS Material Distribution they built a strong coalition in the west to form what is now known as Action Gypsum Supply West.

Additional Information:

The preceding job responsibilities and tasks were designed to indicate the general nature and level of work performed by associates in this job. It is not designed to contain or be interpreted as a comprehensive inventory of all job duties and responsibilities required of associates assigned to this job. Associates may be required to perform other duties as assigned. Additional job competencies, individual goals, and performance measurements are set at the department level.
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