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Customer Service 3 - Full Time

Pilot Freight Services - La Vergne, TN


Posted on 04/13/21 (Ref: TN2CAVwRGO)

Customer Service 3 - La Vergne, TN - Pilot Freight Services

Pilot Freight Services is seeking a full time Customer Service 3 Agent for our La Vergne, TN location.

JOB SUMMARY:

The Customer Service Agent 3 is responsible for providing customer service to all callers. They answer incoming calls and troubleshoot any issues. They assist pilot stations and cartage agents.

Essential Functions:
  • Answer incoming calls and provide excellent customer service to all callers
  • Monitor and respond to customer inquiries received through email
  • Make outgoing calls to follow-up on shipment status, resolve issues and update customers
  • Quoting, tracking and tracing of all Domestic Customers
  • Assist and support Pilot stations and cartage agents
  • Master outside customer applications
  • Provide customers with quotes in a timely manner, as well as various routing options
  • Perform other duties as assigned

SKILLS/COMPETENCIES:
  • Excellent oral and written communication and problem-solving skills
  • Technological aptitude using the internet and on-line tools
  • High energy with the ability to multitask
  • Excellent organizational skills with emphasis on detail

EDUCATION:
  • High School or equivalent required

EXPERIENCE:
  • 4 years customer service experience

PHYSICAL REQUIREMENTS:

This is a clerical administrative position in a professional office setting. The employee is frequently required to sit. Occasionally stand, walk, use hands, stoop, bend and reach. Extensive use of a phone and a PC is required. Position may require to work remotely at times.

Qualifications

Behaviors

Thought Provoking: Capable of making others think deeply on a subject
Loyal: Shows firm and constant support to a cause
Team Player: Works well as a member of a group
Leader: Inspires teammates to follow them
Innovative: Consistently introduces new ideas and demonstrates original thinking
Enthusiastic: Shows intense and eager enjoyment and interest
Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
Self-Starter: Inspired to perform without outside help
Job Security: Inspired to perform well by the knowledge that your job is safe
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Skills

Business Communication Skills Intermediate
Being Thorough Intermediate
Attention to Detail Intermediate
Accuracy Advanced
Ability to Work Under Pressure Intermediate

Customer Service 3 - La Vergne, TN - Pilot Freight Services


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