JOB SUMMARY:
To be the primary interface between Pilot Freight Services, customers, sales, system operations, partners and vendors. To provide quality customer service, while meeting company policies and procedures.
Responsibilities:
- Frequent and accurate communication to customer, vendor, cartage agents, and other station and company personnel;
- Provide rate quotes on international shipments, and track and trace their progress;
- Resolve any problems, and coordinate recovery and delivery schedules with various cartage agents and international partners;
- Reliably relate information to all parties concerned in a timely manner.
Qualifications:
- Must be detail-oriented, with excellent verbal and written communication skills;
- Interact professionally with a wide range of personnel with diverse backgrounds and cultures;
- Organizational skills are required due to high volume and demands of the position;
- Should have a demonstrated history and ability to creatively find solutions to unexpected challenges
EDUCATION:
- High School Diploma or equivalent required
EXPERIENCE:
- 2-years of industry experience
PHYSICAL REQUIREMENTS:
This is a clerical administrative position in a professional office setting. The employee is frequently required to sit. Occasionally stand, walk, use hands, stoop, bend and reach. Extensive use of a phone and a PC is required.
Qualifications
Behaviors
Functional Expert: Considered a thought leader on a subject
Innovative: Consistently introduces new ideas and demonstrates original thinking
Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
Self-Starter: Inspired to perform without outside help
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Goal Completion: Inspired to perform well by the completion of tasks
Education
Bachelors or better.
Skills
Customer service experience Novice
Proficiency in written & verbal communication Novice
EXCEL BASIC Novice
MS Word Novice
