JOB SUMMARY:
The Customer Service 2 is responsible for answering incoming calls and providing excellent customer service. They monitor and respond to customer inquiries. They track, trace, enter, and update shipments.
Experience:
This position 1-2 years performing telephone based customer service with above average problem solving; Experience within a service environment a plus (retail, food service, call center).
Required Qualifications:
- Intermediate level of Microsoft Office Suite.
- Experience in and proven success in negotiating for win-win results.
- Demonstrated ability to handle multiple tasks and duties.
- Excellent communication and organization skills.
- Demonstrated professionalism.
- Demonstrated ability to “think outside of the box” and problem solve.
- On call weekend rotation
Creative thinker - interest in finding better ways to operate; utilizes imagination and “out of the box” approach to finding solutions and put them into action.
Qualifications
Behaviors
Leader: Inspires teammates to follow them
Team Player: Works well as a member of a group
Enthusiastic: Shows intense and eager enjoyment and interest
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Self-Starter: Inspired to perform without outside help
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Skills
Proficiency in written & verbal communication Intermediate
EXCEL INTERMEDIATE Intermediate
