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Client Relations Representative-Transportation - Full Time

Rockfarm Supply Chain Solutions - Dubuque, IA

Posted on 05/05/21 (Ref: )

Company Profile:
Rockfarm Supply Chain Solutions is a growing Logistics Service Provider delivering logistics solutions throughout North America. Our integrated TMS coupled with the Rockfarm team drives waste and cost from our Clients' Supply Chains enabling our Clients to deliver more competitive product to the marketplace.

Job Description:

Client Relations Representative-Transportation


Job Purpose:

In the Client Relations Representative position, you will be operating in full support of the Agent users operating within our integrated Transportation Management System (TMS). The purpose of this position is to ensure our agent processes are compliant and of the highest standard which allows for optimal execution. In this role you will track daily activity through Rockfarm's project management tool to provide global visibility to our organization. Through this tool, you will be responsible for identifying the optimal organizational path to provide the agent the most efficient solution possible. Measurement of Margin to Payroll, Invoice Factor, Tasks Closed/Open Ratio, Phone Performance, and Issue Logs are a few of the Key Performance Indicators (KPI's) that equate to success in the position.

The ability to effectively train agent users to optimally navigate our integrated TMS is a key characteristic for this role. Agency Services Representatives are experts in building positive professional relationships with our Agents through finding solutions in response to identified opportunities.

Client Relations Client Relations Representative Responsibilities:
  • Provide support and solutions Agent users engaged in our integrated TMS
  • Escalate tasks through appropriate organizational channels to ensure Agents are provided a timely solution to their opportunity
  • Track daily activity through Rockfarm's project management tool by creating/completing tasks, logging hours, and systemically escalating to appropriate resources
  • Ensure the highest standard of data integrity is practiced and maintained within all software
  • Train agent users on optimal processes that result in seamless execution of freight movements
  • Ability to effectively communicate in a fast pace environment through the use of Phone, Email, and various forms of Software.

As an employee, you will be become eligible for participation in the Rockfarm Employee Performance Program after your 90-day review. This equates to 8% of your salary paid quarterly. Health insurance and 401K benefits and matching program are provided through our company's employee benefit plan. Rockfarm Supply Chain Solutions offers paid-time off which includes vacation, personal and sick time.

  • Margin to Payroll
  • Invoice Factor
  • Tasks Closed/Open Ratio
  • Phone Performance
  • Issue Logs

Job Requirements:
  • 20% travel

Bachelor's Degree
Excellent Written & Verbal Communication Skills
Master of Office Suite Products

Apply Online Below

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