Pilot Freight Services is seeking a full-time Operations Agent for our Furniture Direct team in Mendota Heights, MN.
The Operations Agent is responsible for all domestic operations (tracking/tracing, quotes, shipment creation, bookings). The Operations Agent is also responsible for supporting account management by providing excellent customer service. The hours for this position are Monday through Friday, 10:00 am - 6:30 pm.
- Negotiating Freight Rate
- Develop collaborative carrier relationships
- Develop collaborative carrier relationships and work with Account Managers to ensure quality service
- Assigning carriers and providing load tenders
- Find and develop new logistics/freight opportunities and design carrier solutions for other Pilot offices and external customers
- Other duties as assigned
- At least 6 months Customer service experience, preferably in the transportation industry
- Must have experience managing high call and email volume
- Excellent verbal and written communication skills
- Detail-oriented with the ability to analyze information skillfully