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Operations Agent 1 - Full Time

Pilot Freight Services - Mendota Heights, MN


Posted on 05/12/21 (Ref: MNWDE6oCIi)

Operations Agent 1 - Mendota Heights, MN - Pilot Freight Services

Pilot Freight Services is seeking a full-time Operations Agent for our Furniture Direct team in Mendota Heights, MN.

JOB SUMMARY:

The Operations Agent is responsible for all domestic operations (tracking/tracing, quotes, shipment creation, bookings). The Operations Agent is also responsible for supporting account management by providing excellent customer service. The hours for this position are Monday through Friday, 10:00 am - 6:30 pm.

REQUIREMENTS:
  • Negotiating Freight Rate
  • Develop collaborative carrier relationships
  • Develop collaborative carrier relationships and work with Account Managers to ensure quality service
  • Assigning carriers and providing load tenders
  • Find and develop new logistics/freight opportunities and design carrier solutions for other Pilot offices and external customers
  • Other duties as assigned

QUALIFICATIONS:
  • At least 6 months Customer service experience, preferably in the transportation industry
  • Must have experience managing high call and email volume
  • Excellent verbal and written communication skills
  • Detail-oriented with the ability to analyze information skillfully

Operations Agent 1 - Mendota Heights, MN - Pilot Freight Services


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