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Customer Service 2 - Full Time

Pilot Freight Services - Cheektowaga, NY


Posted on 05/14/21 (Ref: NY0LIF2nKq)

Customer Service 2 - Cheektowaga, NY - Pilot Freight Services

Job Summary

The Customer Service Agent 2 is responsible for providing customer service to all callers. They answer incoming
calls and troubleshoot any issues. They assist pilot stations and cartage agents.

Essential Function

- Answer incoming calls and provide excellent customer service to all callers
- Monitor and respond to customer inquiries received through email
- Make outgoing calls to follow-up on shipment status, resolve issues and update customers
- Track, trace, enter and update shipments
- Assist and support Pilot stations and cartage agents
- Master outside customer applications
- Follow published procedures and work instructions for NCS accounts and bring modifications to management's
attention
- Perform other duties as assigned

SKILLS/COMPETENCIES:
  • Excellent oral and written communication and problem-solving skills
  • Technological aptitude using the internet and on-line tools
  • High energy with the ability to multitask
  • Excellent organizational skills with emphasis on detail

EDUCATION:
  • High School or better

EXPERIENCE:
  • 2 years customer service experience

Customer Service 2 - Cheektowaga, NY - Pilot Freight Services


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