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Operations Agent 2 - Full Time

Pilot Freight Services - Folcroft, PA


Posted on 05/14/21 (Ref: PACvIXwN8R)

Operations Agent 2 - Folcroft, PA - Pilot Freight Services

Pilot Freight Services is seeking a full time Operations Agent 1 for our Folcroft PA, location.

JOB SUMMARY:

The Operations Agent 2 is responsible for controlling freight forwarding shipments into and out of the station across various modes of transportation based on customer requests. The primary focus is providing a high-level operations excellence and a quality customer service experience to all customers while maintaining station KPI's.

Essential Functions:
  • Adhere to TSA /KSMS and other government regulatory compliance standards
  • Answering phones and emails professionally and timely
  • Communicating to sales, customer service and other Pilot stations when problems arise.
  • Understanding TSA regulations
  • Preparing documents for air shipments
  • Data entry.and general customer service duties
  • Complete and accurate entry of shipment information
  • Knowing account specific requirements
  • Proper documentation and reporting status of high value shipments
  • Scanning of shipment documents
  • Completion of specific assigned duties/accounts
  • Able to work overtime and weekend on call rotations
  • Negotiate freight rates and book loads with carriers

SKILLS/COMPETENCIES:
  • Multi-tasking while maintaining precise attention to detail
  • Negotiating abilities
  • Excellent verbal and written communication skills
  • Must be able to type 35+ words per minute
  • Must be able to work in demanding, high-volume environment, particularly with email and calls
  • Precise attention to detail
  • Proficient in Microsoft products
  • Must be tech savvy

EDUCATION:
  • High school diploma or equivalent is required

EXPERIENCE:
  • 1+ years minimum experience in freight operations
  • 1+ year experience in transportation customer service
  • 1+ years work experience as an Operations Agent

PHYSICAL REQUIREMENTS: This is a clerical administrative position in a professional office setting. The employee is frequently required to sit, stand, walk, use hands, stoop, bend and reach. Extensive use of a phone and a PC is required. Position may require to work remotely at times.

Qualifications

Behaviors

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Education

High School or better.

Skills

Customer service experience Novice
Dealing with Complaints Novice
EXCEL INTERMEDIATE Novice

Experience

1 year industry experience

Operations Agent 2 - Folcroft, PA - Pilot Freight Services


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