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Operations Agent 1 - Full Time

Pilot Freight Services - Oak Creek, WI

Posted on 05/17/21 (Ref: WIyTm3kLg8)

Operations Agent 1 - Oak Creek, WI - Pilot Freight Services

Pilot Freight Services seeks full-time Inbound Operations Agent to work at our Pilot Milwaukee office located in Oak Creek, WI. This position is the secondary dispatch position and is a main interface between Pilot Freight Services, customers, system operations, drivers, agents, and provides quality customer service while meeting company policies and procedures.


The Operations Agent 1 is responsible for controlling freight forwarding shipments into and out of the station across various modes of transportation based on customer requests. The primary focus is providing a high-level operations excellence and a quality customer service experience to all customers while maintaining station KPI's.

Responsibilities include:
  • Timely and accurate quoting for shipment or project costing
  • Arranging shipments with carriers and agents
  • Creating and transmission of shipping documents
  • Monitoring and reporting shipment status
  • Working with sales team to win business
  • Ability to troubleshoot and find solutions quickly
  • Fact based decision making
  • Customer Service via telephone and email to customers
  • Light expensing also required as needed

  • Positive team player
  • Proactive
  • Self-starter with the ability to prioritize and multi-task
  • Can work in a collaborative, team environment
  • Working knowledge of Freight Forwarding processes (Air and Ground)
  • Excellent written and verbal communication and basic math skills
  • Proficient in Microsoft Word & Excel



High School or better.

Operations Agent 1 - Oak Creek, WI - Pilot Freight Services

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