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Operations Agent 1 - Full Time

Pilot Freight Services - Mendota Heights, MN


Posted on 06/12/21 (Ref: MNY8y2EI6M)

Operations Agent 1 - Mendota Heights, MN - Pilot Freight Services

JOB SUMMARY:

Pilot Freight Services is seeking a full-time Operations Agent for our Furniture Direct team in Mendota Heights, MN. The Operations Agent is responsible for all domestic operations (tracking/tracing, quotes, shipment creation, bookings). The Operations Agent is also responsible for supporting account management by providing excellent customer service. The hours for this position are Monday through Friday, 8:00 am - 4:30 pm.

REQUIREMENTS:

• Negotiating Freight Rates

• Develop collaborative carrier relationships

• Develop collaborative carrier relationships and work with Account Managers to ensure quality service

• Assigning carriers and providing load tenders

• Find and develop new logistics/freight opportunities and design carrier solutions for other Pilot offices and external customers

• Other duties as assigned

QUALIFICATIONS:

• At least 6 months customer service experience, preferably in the transportation industry

• Must have experience managing high call and email volume

• Excellent verbal and written communication skills

• Detail-oriented with the ability to analyze information skillfully

Qualifications

Education

High School or better.

Operations Agent 1 - Mendota Heights, MN - Pilot Freight Services


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