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Last Mile Manager - Full Time

Pilot Freight Services - Springfield, MO


Posted on 07/24/21 (Ref: MOKKGtSVIL)

Last Mile Manager - Springfield, MO - Pilot Freight Services

Pilot Last Mile is seeking a full time Manager to work for our Springfield Station located in Springfield, MO. The hours for this position vary. Must be available to work nights and weekends.

Responsibilities:
  • Responsible for coordinating flow of communication between Independent Contractors, Call Center Team and Store Management Teams.
  • Provides on-site store presence on bi-weekly basis to ensure Independent Contractors are following procedures as detailed by client SOW.
  • Oversees recruiting, processing, and performance of Independent Contractors.
  • Develops and maintains relationships with vendors.
  • Ensures follow up on shipping discrepancies, damaged goods and in-home damage claims.
  • Interfaces with end customers to ensure effective in-home delivery for customers.
  • Maintains monthly operating reports that include statistics and customer service scores.
  • Attendance and Punctuality are essential functions of the job.

Qualifications:
  • 3 PL, final mile and/or home furnishings industry background strongly preferred.
  • Flexible work schedule
  • Must be Self-Motivated to work with little supervision
  • Excellent Attendance record
  • Positive Attitude and ability to work with others
  • Good Communication Skills
  • Excellent Customer Service Skills

Last Mile Manager - Springfield, MO - Pilot Freight Services


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